Karl Smith Experience Consultant human knowledge belongs to the world


Welcome to my blog

Karl A Smith

Karl Smith lives in Zurich, Switzerland and works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention.

He creates digital companies, strategies and services that drive customer centricity into the core of client companies, that in turn enable them to realise their ambitions to engage with and establish a consistent two-way communication and interaction with their customers.

These new companies and capabilities are underwritten with tailored blue sky work, digital strategy, management consulting and program planning fitting to tight timescales, strategically correct, fully featured, useable, governable, scalable, efficient, end to end business propositions, service designs, applications, integrations and software systems.

He is a highly competent, personable, creative and motivated person with a keen insight and definition ability. He is a critical thinker and able to rapidly discover the essence of problems then define, communicate, create buy-in and deliver end to end digital and process solutions. He positively motivates those around him and is able to engender a great team dynamic by leading from the front. He has business experience since 1989 at comparable levels in fields including defence, industry, energy, pharmaceutical, biomedical, construction, fashion, finance, banking, FMCG, property, publishing, healthcare, travel, policing, crown office, local and central government. He has specialist banking experience with investment, private, commercial, business, trading, wealth management in Europe, USA, China, Australia, Japan and Russia. Project value spend around $17.1Bn USD transformation, design and customer experience CX/UX to date.

Karl has worked with several companies to define for launch or redefine their service offerings, business structures or digital presence including;

  • Wipro Digital – Launch Wipro Digital, Design Thinking, Service Design, Creative Technology Services, User Experience Strategy, Creative Design Services, M&A Designit – 2014
  • Accenture – Launch of Enterprise User Experience, Digital Services Launch, M&A Fjord – 2012
  • Pearson Publishing – Digital Services Restructuring – 2011
  • Deutsche Bank – Self Service Paradigm Shift – 2011
  • RBS – Risk Management – 2010
  • The Oxford University Press – Mobile First Digital Strategy – 2009

He has a wide experience in management consultancy and digital technology including business management, start-up, strategy, marketing, advertising, information architecture, user experience, productisation, governance, change management, project management (waterfall & Agile), enterprise architecture and project definition, design, optimisation, delivery and marketing. He has been honoured by the British Computer Society for his eminence and significant contribution to the fields of UCD and User Experience with a Fellowship. Karl Smith is a Founder and the Chairperson of The User Centred Design Society and The Human Centered Design Society.


To all the friends, I will see later

This song really touched my heart and made me think of all the friends who have not made it this far, especially the 18 who died on Pan Am Flight 103. Your never forgotten, hardly lived, but you were good people and you are remembered.

And to Robert de Lorimier, who I had to tell what happened, then got him very, very drunk. I never really said much about this, but it changed me forever. Years later he visited me in Scotland and we both went to Lockerbie and paid our respects. He and another guy had decided to travel in Europe over Christmas or they too would have been on that plane.

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UCD2015 Conference Speakers Humanity in Digital Landscapes

UCD2015 Conference 23rd & 24th October, Deans Mews, 11-13 Cavendish Square, London W1G 0AN.

We are delighted to confirm…

The Joys and Sorrows of the Digital World: Finding Pleasure and Purpose in Digital Landscapes
Patrick Jordan, Consultant Business Psychologist

Intelligence Everywhere: the Rise of Sympathetic Machines
Susan Cook, Senior Designer, Native Design
Steven Kelly, Electronic Engineer, Native Design

Brainstruments – Adventures in Design, Cognition, and Musical Creativity
Lee Sankey, Director, Designer, Innovator, Strategist | @leesankey

Almost Everything I’ve Learned From 5 Years of Lean UX
Jeff Gothelf, Author of Lean UX, Speaker, Organizational Designer | @jboogie

Self-Presentation Online
Aaron Parker, Senior UX Consultant, Nomensa | @AaronIRL

Our Eternal (Digital) Afterlife
Alberta Soranzo, Experience Design Director, Tobias & Tobias | @albertatrebla

A Semiotic Approach to Designing Interfaces
Alla Kholmatova, Interaction Designer, FutureLearn | @craftui

Meta-moments: Thoughtfulness by Design
Andrew Grimes, Principal UX Consultant, Nomensa | @andrew_grimes

Make Me Think – Friction in Design
Bill Barham, Interaction Designer, ustwo | @kingbaramus

Design Thinking and Transformation in Business
Cathy Wang, Strategy Consultant | @Cathycracks
Nuno Oliveira, Project Manager, Method

Measuring Hard-to-Measure Things
Chrissie Brodigan, Lead UX Researcher, GitHub | @tenaciouscb

Comics v Digital
Daniel Whiston, Digital Scriptwriter, Author

Speech – from UX to EX – It’s Emotional
Daryll Scott, Human Technologist

Creating Authentic Conversations with Customers and Users
David Gilmore, Senior UX Research Scientist, General Electric Global Research

Guerrilla IA: Drafting an Information Structure When You Can’t Do a Card Sort
Elizabeth Buie, Post Graduate Researcher, Northumbria University | @ebuie
Adam Babajee-Pycroft, User Experience Director, Natural Interaction Ltd | @adam_ux

Empathy: Science of Feeling
Emma Chittenden, CEO & Founder, Oubliette Ltd | @emchi
Bernadette (Bern) Irizarry, CEO & Founder, VLVT/ Velvet Hammer | @bernirizarry

Sonification of Virtual and Real Surface Tapping: Evaluation of Behaviour Changes, Surface Perception and Emotional Indices
Enrico Furfaro, UX Architect, WeLove Digital | @fasteedio

The Social and Psychological Impact of Invisible Interfaces
Georgios Maninis, Interaction Designer, ustwo | @gmaninis

The Sociology and Psychology of Closure Experiences
Joe Macleod, Designer, Author & Founder, Closure Experiences | @mrmacleod

Beyond Use: Using Cultural Affordances to Design for Meaning
John Payne, Principal & Co-Founder, Moment | @jeanphony

Researching and Mapping Experiences
John Waterworth, Usable Insights and Government Digital Service | @jwaterworth

When Viewers Become Users
Jon Aird, Producer, BBC | @jonaird

The Neuroscience of UX
Jon Dodd, CEO, Bunnyfoot | @jonbunnyfoot

Putting the U Back in UX
Jon Reay, Digital Strategy Director, Aqueduct | @jreay

The Graduate – Tweaking the System to Prepare New Talent for a Career in Digital
Jon Wall, Senior Consultant & UX Team Lead, Futureheads Recruitment | @jonwall14

Return on Investment in Inclusion
Jonathan Hassell, Accessibility Director, Open Inclusion | @openforaccess
Christine Hemphill, Managing Director, Open Inclusion | @openforaccess

And Not Or
Jonathan Lovatt-Young, Head of Service and Experience Design, Tribal Worldwide | @naughtynorth

Dogfooding – It Won’t Bite
Jonty Sharples, Co-founder & CDO, Hactar | @gringomoses

Designing for Our Future Selves
Julie Kennedy, Head of UX, Mail Newspapers
Lucy Scott, User Researcher, Mail Newspapers | @lucyscott6

Cognition Clash in The Internet of Things – Designing for Chaos and Crash
Karl Smith, Digital Capability Consultant, Karl Smith
Thom Heslop, Director, Klein Rogge

Can’t Someone Else Do It? When Are We Empowering Users with Digital Healthcare, and When Are We Just Being Lazy?
Katherine Benjamin, Digital Health Expert | @mskatiebenjamin

Customer Centric Innovation: the Good, the Bad and the Ugly
Kathryn Cormican, Lecturer & Research Leader, College of Engineering & Informatics, National University of Ireland, Galway

Making Data Useful: Design, UX and Innovation
Kevin Richardson, Director of User Experience, Infragistics | @khr_ux

Quant = Qual: the Power of Data-driven Insight
Lola Oyelayo, Director of Strategy & User Experience, Head | @LolaOye

How Experiences Sell Products
Lucy Blackwell, Creative Director, FutureLearn | @lucyblackwell

Sketching to Support Free and Open Exchange of Complex Thoughts, Content and User Experiences.
Makayla Lewis, Post Doctoral Researcher, Royal Holloway University of London Information Security Group | @maccymacx

Using Situational Awareness to Improve Information-rich Digital Experiences
Mark Potter, Freelance UX Specialist, BASE UXD Ltd

It’s Not What You Say, It’s The Way That You Say It – Using Your Voice to Your Advantage
Marika Rauscher, Soprano, Entertainment Specialist, and Performance Coach | @marikarauscher

Framing and Blending: Understanding Human Frames to Create Great Things
Mary Piontkowski, Independent Consultant | @ maryp

How to Design for the Future – Working with AI
Melinda Seckington, Developer, FutureLearn
Alla Kholmatova, Interaction Designer, FutureLearn | @craftui

Building a Digital Bank: the UX Way
Mikhail Goldgaber, Director of User Experience, Deloitte Digital | @mgoldgaber

Out of Our Heads? Some Thoughts on the Location of Thinking and Action
Nigel Shardlow, Director Planning, Sandtable Ltd

Why Difference Matters: Designing for Real People
Ofer Deshe, Managing Director, Tobias & Tobias | @Tobias_Tobias

Understanding New Behaviours: Photo Ethnography for Experience Design
Orla Hennessy, Senior UX Consultant, Foolproof
Melissa Riby-Williams, UX Consultant, Foolproof

Finding Humanity in Energy Consumption Data
Paul Huston, Senior UX Designer, Friday | @paul_huston
Rachel Coldicutt, Planning Director, Friday | @rachelcoldicutt

Punk Rock Principles That Put People at the Heart of Public Services
Rebecca Kemp, Director, Rebecca Industries Ltd | @rebeccakemp

Client Experience Design – Defining the New Client
Ryan Hall, Managing Director, Nice

The Carrot and the Heuristic – the Big Problem with Technology and Big Data
Scott McArthur, Owner, Sculpture Consulting | @scott_mcarthur

Life Online – the Myths and Truths of Online Identity, Personality and Behaviour
Sofie Sandell, Author & Professional Speaker | @Soffi_Propp

Alternate Reality Games. Non-linear Storytelling Across Multiple Platforms
Susan Martinez, Programme Manager, BSD | @sus4mar

Legible London: Users at the Heart of a Legible City
Tim Fendley, Director, Applied Wayfinding

Wayfindr: Independent Travel for the Blind
Umesh Pandya, Associate UX Director, ustwo | @the_uMe

”You May Also Like…” How Digital Has Changed the Way We Develop Our Interests
Vaughan Evans, Director, FEB Digital

Conference on Lanyrd http://lanyrd.com/2015/ucd15/

Schedule on Lanyrd http://lanyrd.com/2015/ucd15/schedule/

UCD2015 Conference Committee

UCD UK is a not-for-profit organisation run by people who have other jobs. There are no full time employees. We do these conferences for the development and benefit of the design community.


20 Cool Things Google Search Can Do

1. Play “Atari Breakout”(Google Images)

Go to Google Images, type “Atari Breakout”, hit the Search button, wait for a second for the game to start.

2. Play Pacman

Type “Pacman” and click Search. Click to start playing the game.

3. Play Zerg Rush

Type “zerg rush” and click Search in Google Search to play this cheeky game. Your page is taken over by little o’s and you have to click on them destroy them, before they destroy your search results.

4. Input Handwriting for Translation

Did you know that on Google translate, you can write input words you want to translate via handwriting? Go to Google Translator, click the pencil option at the bottom left side of the text box and write the word by hand. This is helpful when translating from character-based languages.

5. How to Pronounce Big Numbers

To have Google Search teach you how to pronounce big numbers, just type in the figure then add an equal (=) and the language you want it to be pronounced in. This works for up to 13 digits only.

6. Use It Like a Calculator

You can not only perform direct calculations e.g 5^3, 10+5, 15-8, 35*55, 100/50 in the search bar, but also can calculate the results for trigonometric functions as well.

7. Solve Geometrical Shapes

With google search you can solve for geometrical shapes such as circle, rectangle, triangle, trapezoid, ellipse etc. Type “solve” and add a shape e.g. “solve triangle”, click the search button and it will return you with a calculator to solve that shape. You can choose to solve for area, perimeter, gamma, height, side (a) or side (c). Each shape carries a different calculator.

8. Generate a Graph Right from Google Search

You can also generate a graph instantly for a mathematical function. For instance, search “graph for x^2” or “graph for tan(x)” and so on. The search results return with the graph drawn.

9. Calculate the Waiter Tip with Google Tip Calculator

If you are poor with math but not with tips, use Google’s Tip Calculator to do the math for you. Search “tip calculator” , enter your bill amount, tip % and select the number of people contributing to the bill to get how much your tip is.

10. Currency Conversion

Although currency conversions could be done via Google Currency Converter but if you want to perform currency conversion directly from Google search bar then just type the currency you want to convert from and into like this: 100 gbp to usd. The search result will return with the converted amount.

11. Conversion of Units for Different Quantities

Apart from currency you can also convert units for different quantities such as: lbs to kgs as an example. There are 9 categories you can do conversions in: temperature, length, mass, speed, volume, area, fuel consumption, time and digital storage.

12. Translation between Languages

Want quick translations of a short phrase or just a few words? Type the language you want to translate from and the language you want to translate into to turn your search bar into a temporary translator. In this example, we tried “French to English”.

13. Use Google Timer Right from Search Bar

Need a timer? Type in Google Timer and a box will pop up, allowing you to enter any amount of time, for example 45 seconds. Google Timer will start the countdown and a beeping alarm will ring once it reaches 0. Google timer can be set for full screen as well.

14. Get Sunrise & Sunset Timings in Your City

You can get sunrise and sunset timings in your city or even any other international city. Search sunrise or sunset in city_name like so: “sunrise in kuala lumpur”, or “sunset in kuala lumpur”, and the search result will return with the exact time.

15. Weather Forecast

Heading out or want to know how the weather is like in a place you are visiting soon? Check out the weather forecast by typing the city_name and adding “forecast” at the back e.g. LA forecast

16. Check Your Flight Status

A handy trick for frequent fliers. If you have someone picking you up at the airport, just give them your flight number and they can check your flight status. e.g. PK304. It will also show the terminal and gate you will arrive in.


17. Calculate Distance & Time to Reach Destination

Planning a road trip? Find out how far the trip is going to be by typing both destinations and adding “distance” at the back e.g. New York to Dallas distance.

18. Search the Release Date of Your Favorite Movie

Find out when your new favorite movie is coming to cinemas near you. Type “movie_name” and add “release date” e.g. “transporter refueled release date” to find out when it will be showing.

19. Search Books by an Author

Found a new author you like? Find all the books written by the author by typing “books by author_name” e.g. books by John Green. All books written by the author will be displayed, along with the year it was published.

20. Move Google Search

Type “do a barrel roll” or “tilt” to make it do just that.


View All Old Google Doodles

You can see all previous Google Doodles at anytime by simply going to google.com, and hitting I’m Feeling Lucky without typing anything in search box or you can just click here.

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