Karl Smith works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention.
He has worked across all the key verticals and focused on change that involves complex non-digital and digital cultural change, high volume transaction processes, self-service systems and automation. He hasI have specific experience in complex regulatory environments and have delivered compliant master strategy, process change, digitisation, target operating and governance models into national and global organisations.
He is a Founder and Director of The Human-Centered Design Society which is directly involved in central government policy in The House of Commons and The House of Lords through a number of committees including Associate Parliamentary Group for Design and Innovation. The British Computer Society has acknowledged him for his contribution to User Experience as a discipline with a Fellowship – FBCS.
He is a highly competent, personable, creative and motivated person with a keen insight and definition ability. He is a critical thinker and able to rapidly discover the essence of problems then define, communicate, create buy-in and deliver end to end digital and process solutions. He positively motivates those around him and is able to engender a great team dynamic by leading from the front. He has business experience since 1989 at comparable levels in fields including defence, industry, energy, pharmaceutical, biomedical, construction, fashion, finance, banking, FMCG, property, publishing, healthcare, travel, policing, crown office, local and central government. He has specialist banking experience with investment, private, commercial, business, trading, wealth management in Europe, USA, China, Australia, Japan and Russia.
Karl has worked with several companies to define for launch or redefine their service offerings, business structures or digital presence including;
- Wipro Digital – Launch Wipro Digital, Design Thinking, Service Design, Creative Technology Services, User Experience Strategy, Creative Design Services, M&A Designit – 2014
- Accenture – Launch of Enterprise User Experience, Digital Services Launch, M&A Fjord – 2012
- Pearson Publishing – Digital Services Restructuring – 2011
- Deutsche Bank – Self Service Paradigm Shift – 2011
- RBS – Risk Management – 2010
- The Oxford University Press – Mobile First Digital Strategy – 2009
Founder of Several Organisations
Founder of the Ubiquity Open Standard Project involved from June 2006 to Present
Founder of The Human Centered Design Society involved from Feb 2011 to Present
Founder of UCD UK Conferences Organisation involved from Feb 2011 to September 2016
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