Karl A L Smith

human knowledge belongs to the world

Human Centred Design (HCD)

Top 100 Thought Leaders and Influencers to follow in 2020

Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. Well let’s step back a bit from that, I mean it’s wonderful sounding but what does it actually mean and does it…

Imagine If The Way We Now Live Became Redundant

Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My desire was not to build things that humans already do but to find out how technology could evolve our human…

Eye tracking from Military to Healthcare

Like most technology innovations eye tracking started life as military technology with the best known supplier being Applied Science Laboratories or simply ASL. It was founded in 1962 by Massachusetts Institute of Technology scientists who developed their first video-based eye…

Founder and Thought Leader

Karl Smith is a Founder and Director of The Human-Centered Design Society which is directly involved in central government policy in The House of Commons and The House of Lords through a number of committees including Associate Parliamentary Group for Design and…

#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams

Data, Big Data, Artificial Intelligence Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back…

#Cognition #Clash in the #IoT #SXSW

Thank you to everyone who attended our (Karl Smith and Thom Heslop) talk at SXSW, it’s the start of a long road into a really complex and contextual problem. But being silent in the crowd as the King walks by…

Career and Clients

Karl Smith is a highly competent, personable, creative and motivated person with a keen insight and definition ability. He is a critical thinker and able to rapidly discover the essence of problems then define, communicate, create buy-in and deliver end…

#Recruiters requesting #UX #portfolio #breach #IPR

Recruiters requesting a UX portfolio can cause a breach of Intellectual Property Rights So I posted this as an update on LinkedIn I got some great responses from people who read their contracts and got a whole load of really…

Being asked the #UX #Point of view #POV exposes #ignorance

The UX point of view is; we have no point of view that’s the point of UX (in fact it’s been created that way) any person who can offer a UX point of view (without actual user and business perspective)…

An interview with a #User #Experience #Guru

User Experience (UX) looks pretty simple can anyone do it? No it’s a skill and knowledge based activity, I look for communicators with formal science qualifications (BSc, MSc or PhD), standards knowledge, creativity and genius level intelligence. Wow you need…

#Agile #User #stories is a #UX #method

User stories is another name for a Cognitive Walkthrough I have been involved in Agile for a very long time, mainly because it uses methods from the human computer interaction scientific process (CHI/HCI). Organizational Agility and Business Agility Group (27,000…

Business Management Change Management Competitive Advantage Human Centred Design (HCD) User Experience (UX)

#Banking #Change #Management through #Human #Centred #Design #HCD

Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.

Agile Human Centred Design (HCD) Information Architecture IA Usability User Experience (UX)

Karl Smith Fellow of the British Computer Society

I have just been confirmed as a Fellow of the British Computer Society. Thanks to all my supporters.

#UX #requirements #gathering methods #determine #value

There are lots ways to elicit UCD requirements so I don’t intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements dependant not only on the method but on the skill of the facilitator and the characteristics of physical location used. In effect the method used is limited by the capability of the facilitator.

#UX #Requirements #gathering #preparation

People focused Requirements Capturing requirements is subject to other peoples availability, this remains one of the most painful parts of the process as few participants seem to understand just how important their experience is to the project. Often a participant…

#UX #Requirements gathering #structure #determines #success

It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requirements gathering can seriously derail a project before it really begins.

Human Centred Design (HCD)

User centered design to ISO 13407

User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at…

Web Governance ISO/IEC 38500

The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project. 1.0    Introduction   1.1 …Background…

#Definition of #UX

Philosophy of UX User experience is about making people’s lives better not just changed A persons experience is based in their mind and their emotions and can be established by both actual interaction and reflective (biographical experience) inputs. In UX…

#Definition of #User #Experience #UX

User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. ‘Listen or well go elsewhere’, because we can and will seek our own needs before yours.

Welcome to my blog

About Karl Smith Karl Smith works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention. He creates digital companies,…