References

Head of User Experience | UX Project Manager Wood Mackenzie
I met Karl on a project with Wood Mackenzie, which he swiftly managed to streamline into shape and into successful delivery. There are probably only a handful of UX experts globally who have board-room level people skills as well as a strategic and managerial streak like Karl does. If you have a chance to take advantage of his expertise, I highly recommend it. October 7, 2012.
Kelle Link UX designer and UX architect
worked directly with Karl at Wood Mackenzie

Interim Head of User Experience (UX) | Change Management Consultant | Digital Strategist Pearson Education
“Karl’s deep knowledge and understanding of UX and how it can be successfully implemented and clear observation of how often its not was insightful and hugely valuable. Karl was always happy to share his years experiences and instigate debates around difficult subject matters that arise from implementing UX across a large corporation. Having been involved in several workshops held by Karl, they where always conducted concisely and professionally, and skillfully navigated the discussions to keep all participants on track whilst giving fair opportunity to voice their opinions on matters being discussed.” March 9, 2012
Warren Hobden, UX Architect & Designer, Pearson Education
worked directly with Karl (Carl) at Pearson Education

Head of User Experience (UX) | GBM | Finance Technology Change Program Royal Bank of Scotland
“Karl brought a conceptual and innovative approach to re-imagining BUC’s process, challenging assumptions and thinking constrained by the existing process and technologies and benefitting the project with a broader perspective based on his having worked in a range of industries and in a variety of roles.” January 15, 2012
Toby Wilson, Senior Business Analyst, RBS Global Banking & Markets
worked directly with Karl (Carl) at Royal Bank of Scotland

Lead User Experience (UX) and Information Architect (IA) | UCD Digital Strategist Deutsche Bank
“Karl was hired for a 3 month UX programme and delivered beyond expectations. His in-depth knowledge of IT Architecture combined with his obvious expertise in User Experience, and UI design, made working with Karl a pleasant and rewarding experience. His research, specification and wireframe documents were at the highest level.
I would have no hesitation in recommended Karl.” June 10, 2011
Top qualities: Great Results, Expert, High Integrity
Mark Gleeson
hired Karl (Carl) as a Business Consultant in 2010

Programme Lead | Scrum Master | UX Planner and Manager, London
“Karl was brought into a cutting edge project in order to apply best practice Agile methodologies and work across several project streams and business units. He excelled in his project management delivering all that was requested to tight time lines. Additionally he was able to utilise his e-commerce and productization background to define quick wins, product versions and a digital product and integration strategy. He was fully supportive to me as the Product Owner and assisted the senior stakeholders in enhancing the product more than had originally been expected” April 26, 2010
Lewis Manley , Research Manager, The Digital Property Group part of A&N
worked directly with Karl at The Digital Property Group

Programme Lead | Scrum Master | UX Planner and Manager, London

“Karl has the rare ability to both lead with purpose and tenacity, successfully managing large teams and senior stakeholders – and to then smoothly change gear and operate as a skilled practitioner within a multi-disciplinary team. Karl’s broad and deep sector knowledge that he brought to our project was one of his greatest assets – apart from his dry sense of humour! I thoroughly enjoyed working with Karl, and sincerely hope our paths will cross again in future.” April 12, 2010
Top qualities: Personable, Expert, High Integrity
Vicki Mickleburgh, The Digital Property Group part of A&N
hired Karl as a Business Consultant in 2009

Programme Lead | Scrum Master | UX Planner and Manager, London
“Karl’s work at TDPG is outstanding. He provides inspiration and extremely high levels of professionalism to every aspect of his work and team, managing expectation’s to a high degree of value, whilst being instrumental in keeping everything on an even keel and maintaining moral in high pressure, time sensitive, challenging situations. A pleasure to work with and a great colleague.” March 26, 2010
Marc Anderson , Chief Technology Officer, The Digital Property Group part of A&N
managed Karl indirectly at The Digital Property Group

User Experience Architect, UX London

“It was a pleasure working with Karl during his time here at iris Digital. Karl’s calm and approachable attitude combined with his experience created the perfect grounds for many valuable discussions that outputted solutions that were inspiring and insightful. Karl is a trustworthy team player and seems to thrive in a collaborative environment. His quality of thinking and document output was of a very high standard. I’m looking forward to the next time that I get to work with him again.” December 1, 2009
Top qualities: Great Results, Expert, High Integrity
Umesh Pandya
hired Karl as a User Experience Design in 2009

Enterprise Programme Lead | Digital Strategist | Enterprise User Experience Architect, IA UX Oxford

“Karl did a great job working on our digital website strategy and information architecture. His work was thorough, creative, and delivered to a tight time scales. The documentation he produced was of high quality.
All this said, his biggest strength was his ability to see past our basic requirements and outline a creative vision for the future, including a road map for how our organization would have to change to achieve it.
We benefited hugely from Karl’s wide industry experience, and it was a pleasure working with him.” November 3, 2009
Top qualities: Personable, Expert, Creative
Michael Kavanagh, Oxford University Press
hired Karl as a IT Consultant in 2009

Enterprise Programme Lead | Digital Strategist | Enterprise User Experience Architect, IA UX Oxford

“Working with Karl was a real pleasure. He managed to push our team toward new ways of thinking about our markets, our organization, and even our core business. Karl was able to synthesize the needs and desires of the many stakeholders into an actionable plan which would leave the Press with an updated, sustainable web presence. His perspective, attention to detail, and general enthusiasm all worked to make him a big success in working with our management team. I would recommend Karl to anyone in need of management consulting – not just around technology but in general.
M. Brian Jones” November 3, 2009
Top qualities: Great Results, Expert, Creative
M. Brian Jones, Oxford University Press
hired Karl as a IT Consultant in 2009

Business Analyst | ScrumMaster | User Experience Consultant, UX London

“Karl has provided invaluable insight and experience in the development of a high profile site for our biggest account. Karl worked with us in the capacity of User Experience specialist, Project Manager and Business analysis, in every capacity he excelled.
I would highly recommend Karl as an incredibly competent and personable member of any team.” May 22, 2009
Top qualities: Great Results, Expert, High Integrity
Kirsty Waldron, Targetbase Claydon Heeley
hired Karl as a Architect in 2009

Business Analyst | ScrumMaster | User Experience Consultant, UX London

“Karl has been a real asset to the team. Not only did he brilliantly made sense out of a big batch of business requirements, he also created top-notch wireframes and on top of that took on project management duties. The client loved his work, and so did we. All-round skilled guy, highly intelligent, very personable and well liked by everyone. If you’re able to secure his services, you’re a lucky person, good people are hard to find and harder to get.
Would I rehire him? Hell yes!” May 22, 2009
Top qualities: Great Results, Expert, High Integrity
Blundstone Osterberger, Targetbase Claydon Heeley
hired Karl as a IT Consultant in 2009

Head of User Experience UX| Director of Digital | Digital Strategist, London

“I have had the pleasure of working with Karl in both, public and private sector projects. He’s one of the few IA’s I’ve worked with that understand the implications of his work for designers and developers. He works extremely well with them and knows how to include them in his process for the benefit of your project.
I’d recommend him with any project that requires the very best in digital strategy and architecture.” October 1, 2009
Diego Lago, Lead Interface Developer / User Experience Consultant, Web Technology Group
worked directly with Karl at Paradigm Interactions

Head of User Experience UX| Director of Digital | Digital Strategist, London

“Working with Karl had been one of the most rewarding experiences I have had in the field of IA. Karl’s comprehension UX/HCI practice and business process is second to none and because of this he is able to impart he expertises with both professionalism and integrity. Always erudite in summation Karl provides clear argument for all his premises, this in turn ensures his solutions remain consistently sound. I am looking forward to working with Karl again in the very near future.” November 21, 2008
Jon Pearson, Lead Information Architect, Web Technology Group
worked directly with Karl at Paradigm Interactions

Senior User Experience Consultant UX London

“Karl was easy to get along with, and provided great insight into the work he was tasked to do. He was thorough with his client dealings and insightful to potential pitfalls and hurdles. He was a great team player and a hard worker. I would not hesitate to work with Karl again.” September 8, 2008
Esse Spadavecchia, Senior Information Architect, Sapient
worked directly with Karl at Sapient

Senior User Experience Consultant UX IA London

“Karl came on to a complex Home Office project at very short notice. His high level of competency was instantly apparent; he worked through several hundred pages of documentation astonishingly fast and quickly gained a crystal clear understanding of the project, discussing it thereafter with a comprehension that it had taken others weeks to gain.
He then applied his considerable skill to prototyping the entire application experience for numerous different user types. The depth of experience Karl has in this area was of enormous benefit to the team and, more importantly, to the client who were very happy with Karl’s flexible and communicative approach.
I personally learnt a lot from Karl about best practice web application usability and design. And he very obviously also has a wealth of experience in business analysis with high calibre clients. All in all, a formidable combination of talents.
I would wholeheartedly recommend Karl for any Information Architecture roles, especially those which are complex and require real depth of expertise.” June 26, 2008
Jonathan Holford, Senior ASP.NET Developer, WTG
worked directly with Karl at WTG

Senior User Experience Consultant UX IA London

“Karl is by far one of the most professional Information Architects I have had the pleasure of working with. Not only was our client phenomenally impressed with his work, they felt that they had received a fantastic return on their investment!” April 30, 2008
Dominic Peters, New Business Consultant, Anteo

Senior User Experience Consultant UX London

“I project managed Karl on a web development with very tight deadlines and budget. Karl completed his workstream 4 days within budget which enabled me to move these days to other workstreams and ultimately deliver the whole project on budget. Not only this, but the final product has been recieved to rave reviews by the client.” April 4, 2008
Gary Winstanley, Project Manager, WTG
worked directly with Karl at WTG

Principal User Experience Consultant UX London

“I found Paradigm Interactions and its staff to be professional and commercially adept in their technology, research and audience awareness. Additionally Karl Smith was very adroit in understanding client relationships and contract parameters. I would recommend them for consultancy or outsourcing in a B2B relationship.” March 31, 2008
Top qualities: Great Results, Expert, High Integrity
Jamie Kruger
hired Karl as a IT Consultant in 2008

Senior Information Architect Consultant IA London

“Karl has an outstanding knowledge of the Information Architecture (IA) field. During Karl’s time with WTG he demonstrated that he could apply this knowledge well to the web arena.
Furthermore, Karl was able to communicate IA concepts effectively to all levels of staff within WTG (a consultancy-based organisation).
I will definitely employ Karl again on future projects.” March 22, 2008
Top qualities: Great Results, Personable, Expert
Daniel Swift, WTG
hired Karl as a IT Consultant in 2008

Senior Information Architect Consultant IA London

“Karl worked very fast and understood a complicated problem domain quickly. The answers that he came up with were spot on and they improved the usability of our new business networking service no end.” March 21, 2008
Top qualities: Great Results, Expert, High Integrity
James Tarin
hired Karl as a information architect in 2008

Senior User Experience Consultant UX London

“A pleasure to work with and learn from. Went the extra mile to provide meaningful and useful Information Architecture that challenged the medium and considered client and user objectives.
Look forward to working with him in the future,” February 3, 2008
Top qualities: Personable, Expert, Creative
Scott Walker, Altogether Digital part of the Engine Group
hired Karl as a IT Consultant in 2007

Senior User Experience Consultant UX London

“I can honestly say that Karl was the one of the best hire that we made in 2007. His approach and his professionalism as an Information Architect are second to none. Our client’s projects were finished before schedule and to the highest of standards. Karl also shared some of this Managerial experience to help our client improve some of their internal process.
Karl comes with the highest recommendation from me, Anteo and Altogether Digital (part of the Engine Group).” December 26, 2007
Top qualities: Great Results, Expert, High Integrity
Dominic Peters
hired Karl as a IT Consultant in 2007

Senior Information Architect Consultant IA London

“Karl and I worked together on a complex government, consumer facing internet portal. I found him to be concise, focused and effectual in his working practices.” December 19, 2007
Simon Collery, Information Architect, Communique 360 Ltd
worked directly with Karl at Communique 360

Senior User Experience Consultant UX London

“Karl’s wealth of experience as an information architect amongst other disciplines enabled him to easily work to a tight timeline and produce excellent results. He is very easy to work with and is excellent with clients. Our client commented on how pleased they were with his deliverables in particular. I would recommend Karl as he is very reliable and someone you can trust to work professionally in all aspects.” December 14, 2007
Top qualities: Personable, Expert, On Time
Charlotte Coleman, Altogether Digital part of the Engine Group
hired Karl as a IT Consultant in 2007

Senior User Experience Consultant UX London

“Knowledgeable, committed, highly-productive – Karl made an excellent impression on all who worked with him.” December 14, 2007
Top qualities: Expert, On Time, Creative
Adrian Payne, Altogether Digital part of the Engine Group
hired Karl as a Business Consultant in 2007

User Experience Consultant UX London

“Karl is one of the most insightful user interface people I’ve worked with so far. He always brings in clear solutions to problems at hand.” December 23, 2007
Cagan Senturk, Consultant, Touch Local Ltd
worked directly with Karl at Touch Local

User Experience Consultant UX London

“I found Karl to be a great collegue who was very good at motivating and inspriring team members at touch local. He had a very good understanding of all aspects of the business in terms of sales, product knowledge and web systems.
Karl was able to have a positive impact upon the design, development and implementation of Touch Locals online and offline systems.
He was especially good at getting things done on time while under pressure.” December 14, 2007
Lisa Chauhan, Online Account Manager, Touch Local Ltd
worked indirectly for Karl at Touch Local

User Experience Consultant UX London

“Meticulous, creative and very productive. Karl is uniquely good at what he does.” July 24, 2007
Terry Parsons, CTO, Touch Local
managed Karl indirectly at Touch Local

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