International projects should be constructed in consideration of the most stringent standards this is expected to be those pertaining to the USA, but also to include ISO9241 guidelines; Australia Australian Human Rights and Equal Opportunities Commission – http://www.hreoc.gov.au/ The Act provides key legal standards which inform their Disability Discrimination Act 1992 (http://www.austlii.edu.au/au/legis/cth/consol_act/dda1992264). Their disability standards and guidelines are hosted at http://www.hreoc.gov.au/disability_rights/standards/standards.html. Canada Canadian Human Rights Act and the Employment Equity Act 1976-1977 (http://laws.justice.gc.ca/en/H-6/relprov.html ) Treasury board of Canada Secretariat The Equity and Diversity Directorate of the Public Service Commission of Canada (PSC) –  http://commissiondelafonctionpubliqueducanada.com/research/world_ps/canada_e.htm Europe The Euro Accessibility Consortium, launched in Paris on April 28thRead More →

I have worked with a number of banks and financial services companies mainly in user experience and team management, I have also been involved in the development of new business models. I keep being asked to provide structure information for various clients so feel it simpler to make the enclosed structural diagram available here as it may also help digital agencies and new start-ups understand the relationship between various roles. Author Links linkedin: profile references: business twitter: userexperienceu speaking: UCD2012Read More →

It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requirements gathering can seriously derail a project before it really begins.Read More →

User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of technology will deliver upon their perceived requirements and align the client with their market. The following elements operate in a cycle being repeated until the project’s objectives have been attained. This makes it critical that the participants in these methods accurately reflect the profile of actual consumers. ISO 13407 outlines four essentialRead More →

The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project. 1.0    Introduction   1.1 …Background This document is intended to support the decision making process to re-establish xxxxxxxxx Web Presence under best practice Web Governance referencing current xxxxxxxxx business structures.   xxxxxxxxx (the author) has been commissioned as an independent consultant to assist xxxxxxxxx to both capture requirements and interpret these relevant to best Web Governance practice. 1.2     Document Purpose   1.2.1  Summary This Web Governance document is to defineRead More →

Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of capability and intention as much as supporting text and brand values of the system and service that is secured by them.Read More →

The following is a paper I wrote in 2005. From WWW/Internet 2005 Proceedings Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce Why do internet users behave as they do, are their activities solely determined by website design? Or do they create their own pathways as a response to designated systems. For many, internet design is about the imposition of schemas, predetermined flows and consumer motifs, allowing the shepherding of an understood and mapped user towards buying products and services. However if this were true then every browser would also be a buyer. The underlying concepts of current website design rely on a numberRead More →