Category: User Centred Design (UCD)

Data, Big Data, Artificial Intelligence Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing; “Data only describes part of the what is happening and almost Read More

Humanity in Digital Landscapes

UCD2015 Conference 23rd & 24th October, Deans Mews, 11-13 Cavendish Square, London W1G 0AN. We are delighted to confirm… [Keynote] The Joys and Sorrows of the Digital World: Finding Pleasure and Purpose in Digital Landscapes Patrick Jordan, Consultant Business Psychologist [Keynote] Intelligence Everywhere: the Rise of Sympathetic Machines Susan Cook, Senior Designer, Native Design Steven Kelly, Electronic Engineer, Native Read More

Recruiters requesting a UX portfolio can cause a breach of Intellectual Property Rights So I posted this as an update on LinkedIn I got some great responses from people who read their contracts and got a whole load of really negative responses from people who did not understand the statement so I will try again Read More

Design thinking in User Experience

The UX point of view is; we have no point of view that’s the point of UX (in fact it’s been created that way) any person who can offer a UX point of view (without actual user and business perspective) is not a UX practitioner. I get really concerned when I’m asked for my opinion; Read More

An interview with a UX Guru

User Experience (UX) looks pretty simple can anyone do it? No it’s a skill and knowledge based activity, I look for communicators with formal science qualifications (BSc, MSc or PhD), standards knowledge, creativity and genius level intelligence. Wow you need to be a genius to do User Experience (UX)? Not exactly, but it helps. User Read More

Karl Smith Experience Consultant

About Karl Smith Karl Smith works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention. He creates digital companies, strategies and services that drive customer centricity into the core of client companies, that in Read More

User stories is another name for a Cognitive Walkthrough I have been involved in Agile for a very long time, mainly because it uses methods from the human computer interaction scientific process (CHI/HCI). Agile Networking Group (20,000 members on LinkedIn) https://www.linkedin.com/groups/81065. Signed the Agile Manifesto on 3rd April 2008 (http://agilemanifesto.org/display/000000111.html) Certified member of the Scrum Read More

Design thinking in User Experience

For me it’s been quite an odd year going back to December 2010 and I have seen some major changes in how user experience and user centred design is being understood, used and changed by market forces. Read More

Definition of UX by Karl Smith

User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. ‘Listen or well go elsewhere’, because we can and will seek our own needs before yours. Read More

UX afinity diagram

There are lots ways to elicit UCD requirements so I don’t intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements dependant not only on the method but on the skill of the facilitator and the characteristics of physical location used. In effect the method used is limited by the capability of the facilitator. Read More

UX afinity diagram

People focused Requirements Capturing requirements is subject to other peoples availability, this remains one of the most painful parts of the process as few participants seem to understand just how important their experience is to the project. Often a participant can shape the final output without realising they have done so, I include a Show Read More

UX afinity diagram

It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requirements gathering can seriously derail a project before it really begins. Read More

User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of technology will Read More

The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project. 1.0    Introduction   1.1 …Background This document is intended to support the decision making process to re-establish xxxxxxxxx Web Presence Read More

Definition of UX by Karl Smith

Philosophy of UX User experience is about making people’s lives better not just changed A persons experience is based in their mind and their emotions and can be established by both actual interaction and reflective (biographical experience) inputs. In UX we define inputs in digital or real world frameworks which enable the creation of solutions Read More