Karl Smith will be talking at Digital Transformation 2017 on 23rd Feb Our Dynamic Earth Edinburgh organised by Scot TECH http://www.scot-tech.com/ Digital is about People, not technology. Digital is a response to the desire of people to focus their lives towards quick and easy tasks, simplify processes and utilise their time in micro experiences. The challenge for Digital Transformation is to not get trapped in limiting technology solutions but to really meet the desire of people to have less stress, highly engaging and focused experiences with shorter duration’s while maintaining quality and accountability. Prioritise creating highly engaging, positive experiences Focus on the simplification of process AvoidRead More →

Are you sitting next to a Space Invader? Not actually an alien except in social behaviour, a Space Invader is a person who is totally selfish, focused purely on their needs and their desires. They think nothing of using both arm rests on a plane, train, bus or tube, while pushing their elbows into your side. Most people simply put up with this boorish and narcissistic behaviour. Personally I don’t, it makes me feel physically sick to have that close contact with a complete stranger. Dangers of Space Invaders I remember posting on Facebook about it and the person was not only a Space InvaderRead More →

Data, Big Data, Artificial Intelligence Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing; “Data only describes part of the what is happening and almost nothing of the why, let alone what should be done to change the situation” Clients have been sold that data gives them the answers and that big data will close the loop for them to understand the upstream and downstream thinking of their customers, WRONG. Douglas Adams noticed the realRead More →

Thank you to everyone who attended our (Karl Smith and Thom Heslop) talk at SXSW, it’s the start of a long road into a really complex and contextual problem. But being silent in the crowd as the King walks by with no clothes on is not an option, peoples lives, futures and prosperity is at risk, not to mention the risk of multi-trillion dollar lawsuits that can follow by knowingly distracting people who are engaged in critical tasks. The IoT – Internet of Things (Ubiquity) is the next great opportunity for commerce to engage with business enterprises and customers. However, there is no unified approachRead More →

UCD2015 Conference 23rd & 24th October, Deans Mews, 11-13 Cavendish Square, London W1G 0AN. We are delighted to confirm… [Keynote] The Joys and Sorrows of the Digital World: Finding Pleasure and Purpose in Digital Landscapes Patrick Jordan, Consultant Business Psychologist [Keynote] Intelligence Everywhere: the Rise of Sympathetic Machines Susan Cook, Senior Designer, Native Design Steven Kelly, Electronic Engineer, Native Design [Keynote] Brainstruments – Adventures in Design, Cognition, and Musical Creativity Lee Sankey, Director, Designer, Innovator, Strategist | @leesankey [Keynote] Almost Everything I’ve Learned From 5 Years of Lean UX Jeff Gothelf, Author of Lean UX, Speaker, Organizational Designer | @jboogie Self-Presentation Online Aaron Parker, Senior UX Consultant, Nomensa | @AaronIRLRead More →

Description The Internet of Things is the next great opportunity for commerce to engage with business enterprises. However there is no unified approach to the mental load between physical interaction, mental interaction and digital interaction. This cognitive landscape is inhabited by associated experiences that gel human behaviour and machine interfaces through, touch, mouse and keyboard. The usage of sight, voice and thought create new complexities and risks which have until recently been the subject of defence technologies, where clear outcomes and prescribed mental models exist. The diversification of these touch points and multi-point human logic models clash and derail human thinking patterns. Questions What isRead More →

I’m looking for my next adventure, it may be an odd way to describe work, but for me I love what I do for a living. Simply I solve complex people, business, product, process and engagement problems, I try to make the world a better place. I also create great jobs for other people and have started the careers of literally hundreds of people, who would otherwise have never got into commerce. I currently looking for roles in digital leadership, start ups, M&A, business change, digital transformation, digital strategy, customer experience for FMCG, Banking, Telco or Government. If you’re an H1b sponsor for the USA pleaseRead More →

MVP is all people talk about in development these days, like it’s the fix for every problem, unfortunately it creates a whole new set of problems and a certain amount of complacency that is often damaging the brands that deliver MVP’s. Minimum Viable Product MVP The minimum viable product (MVP) is a product which has just enough features to gather validated learning (often too slowly) about the product and its continued development. A minimum viable product has just those core features that allow the product to be deployed, and no more. MVP Features A new feature in an application may be provided in an existing system orRead More →

Best practice, puting the missing part in a puzzle

User Experience (UX) why is it important? User experience is so important because it enables client companies to get to the heart of their relationship with their customers without the marketing glamor that hides how they really feel and what they really experience. Client companies spend a great deal of money creating myths about what they do and their relationship to their customers but they also need the reality that user experience research brings. Ultimately user experience is about the ability to make decisions based upon re-creatable rigorous scientific research (avoiding one person’s view) involving real customers to create actionable information for design and theRead More →

Best practice, puting the missing part in a puzzle

User Experience (UX) looks pretty simple can anyone do it? No it’s a skill and knowledge based activity, I look for communicators with formal science qualifications (BSc, MSc or PhD), standards knowledge, creativity and genius level intelligence. Wow you need to be a genius to do User Experience (UX)? Not exactly, but it helps. User Experience is a complex translation process, requirements are tested with users and transformed. These user requirements are then filtered through standards and then transformed again into concepts. The concepts are then transformed into functional and non functional specification (mostly as user stories) which are transformed again into wireframes, annotations andRead More →

Investment Process Participants

There are several types of on boarding that relate to both business and investors structure and size, their specific purpose for investing and their local regulatory constraints. The Main Participants I will be focusing on four main participants in this post financial advisers (FA) and investors (I), either or both of these may be constituted by companies, funds or individuals and para planners (PP), local office administrators (external or internal) (AD), company back office administrators (AD). Other participants are traders, local regulation, international treaties, company regulation, regulatory reporting, trustees, product managers and the security services. Financial Adviser The role of the financial adviser is shapedRead More →

I just logged into my BA account to book a ticket, but BA does not want my business because they have implemented new security without thinking about the impact on users. After making my selection I’m shown the page below instead of a flight selection page. I could understand getting this if I’m not logged in, but I am so I have already authenticated my session. But there is no excuse for sending me to a blank screen, my firewall does not block Captcha, I know this for a fact. When was this tested or has it gone up today without being tested, who knows?Read More →

Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various channels in order to simplify the management, responsibility and accountability for overall effectiveness and value. However customers (users) are unaware of these business rules and are only focused on their task or tasks, which will cut across several channels. Holistic customer (user) experience is cross channel Given the behaviour of customers (users) it is clear that effectual user experience is cross channel as well. This creates some problems for business, however with the advent of Agile, user stories it may be time for businesses toRead More →