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	<title>Karl Smith User Experience Architect (UEA)</title>
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	<link>http://karlsmith.info</link>
	<description>It&#039;s all about making other peoples experiences good ones</description>
	<lastBuildDate>Fri, 11 May 2012 12:31:47 +0000</lastBuildDate>
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		<title>British Airways security update stops ticket sales</title>
		<link>http://karlsmith.info/user-experience-ux/british-airways-security-update-stops-ticket-sales/</link>
		<comments>http://karlsmith.info/user-experience-ux/british-airways-security-update-stops-ticket-sales/#comments</comments>
		<pubDate>Thu, 10 May 2012 19:42:34 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[BA]]></category>
		<category><![CDATA[bad experience]]></category>
		<category><![CDATA[British Airways]]></category>
		<category><![CDATA[capcha]]></category>
		<category><![CDATA[Captcha]]></category>
		<category><![CDATA[poor technology]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=1037</guid>
		<description><![CDATA[I just logged into my BA account to book a ticket, but BA does not want my business because they have implemented new security without thinking about the impact on users. After making my selection I'm shown the page below instead of a flight selection page. I could understand getting this if I'm not logged [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/british-airways-security-update-stops-ticket-sales/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do e-Commerce statistics prove customer affiliation?</title>
		<link>http://karlsmith.info/competitive-advantage/do-e-commerce-statistics-prove-customer-affiliation/</link>
		<comments>http://karlsmith.info/competitive-advantage/do-e-commerce-statistics-prove-customer-affiliation/#comments</comments>
		<pubDate>Mon, 30 Apr 2012 13:56:33 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[e-Commerce]]></category>
		<category><![CDATA[Holistic user experience]]></category>
		<category><![CDATA[affiliation]]></category>
		<category><![CDATA[analytics]]></category>
		<category><![CDATA[credibility]]></category>
		<category><![CDATA[digital ethnography]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[ethnographics]]></category>
		<category><![CDATA[heuristic]]></category>
		<category><![CDATA[reach]]></category>
		<category><![CDATA[richness]]></category>
		<category><![CDATA[statistics]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=1032</guid>
		<description><![CDATA[Statistics for e-Commerce can be split between two contrasting and not necessarily companion aspects. There are statistics of success in terms of market development, profile or response through hit or link ratings, and secondly there are statistics of sales or revenue. Dependant upon the purpose of a company’s e-commerce deployment one or other but rarely [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/competitive-advantage/do-e-commerce-statistics-prove-customer-affiliation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>e-Commerce concepts and research</title>
		<link>http://karlsmith.info/user-experience-ux/e-commerce-concepts-and-research-2005/</link>
		<comments>http://karlsmith.info/user-experience-ux/e-commerce-concepts-and-research-2005/#comments</comments>
		<pubDate>Mon, 30 Apr 2012 12:35:41 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[e-Commerce]]></category>
		<category><![CDATA[Research]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[academic]]></category>
		<category><![CDATA[Activity as a language]]></category>
		<category><![CDATA[concepts]]></category>
		<category><![CDATA[conceptual]]></category>
		<category><![CDATA[diagnostic]]></category>
		<category><![CDATA[dialetics]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[ethnographics]]></category>
		<category><![CDATA[interaction]]></category>
		<category><![CDATA[interaction behaviours]]></category>
		<category><![CDATA[interaction language]]></category>
		<category><![CDATA[internet]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[Lexical]]></category>
		<category><![CDATA[logic]]></category>
		<category><![CDATA[lost language]]></category>
		<category><![CDATA[mapping]]></category>
		<category><![CDATA[methods]]></category>
		<category><![CDATA[narrative]]></category>
		<category><![CDATA[predict]]></category>
		<category><![CDATA[prediction]]></category>
		<category><![CDATA[references]]></category>
		<category><![CDATA[reflective]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[shopping]]></category>
		<category><![CDATA[statistics]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=1025</guid>
		<description><![CDATA[The following is a paper I wrote in 2005. Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce Why do internet users behave as they do, are their activities solely determined by website design? Or do they create their own pathways as a response to designated systems. For many, internet design is [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/e-commerce-concepts-and-research-2005/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>User stories is another name for a cognitive walkthrough</title>
		<link>http://karlsmith.info/user-experience-ux/user-stories-is-another-name-for-a-cognative-walkthrough/</link>
		<comments>http://karlsmith.info/user-experience-ux/user-stories-is-another-name-for-a-cognative-walkthrough/#comments</comments>
		<pubDate>Sat, 14 Apr 2012 12:00:59 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Agile]]></category>
		<category><![CDATA[Holistic user experience]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[What is user experience (UX)]]></category>
		<category><![CDATA[agile]]></category>
		<category><![CDATA[CHI]]></category>
		<category><![CDATA[cognative]]></category>
		<category><![CDATA[HCI]]></category>
		<category><![CDATA[method]]></category>
		<category><![CDATA[narrative]]></category>
		<category><![CDATA[Requirements gathering]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[science]]></category>
		<category><![CDATA[scientific]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[UCD]]></category>
		<category><![CDATA[Usable]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[user stories]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[walkthrough]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=997</guid>
		<description><![CDATA[I have been involved in Agile for a very long time, mainly because it uses methods from the human computer interaction scientific process (CHI/HCI). I’m surprise no one else has blogged about the use of CHI/HCI processes in Agile before, but though I should say something as I keep getting told that it’s interesting how [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/user-stories-is-another-name-for-a-cognative-walkthrough/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Blended program management, Prince and Agile methods Part 1</title>
		<link>http://karlsmith.info/agile-scrum-xp-hyb/blended-program-management-prince-agile-methods-part-1/</link>
		<comments>http://karlsmith.info/agile-scrum-xp-hyb/blended-program-management-prince-agile-methods-part-1/#comments</comments>
		<pubDate>Mon, 26 Mar 2012 16:24:29 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Agile]]></category>
		<category><![CDATA[Prince]]></category>
		<category><![CDATA[Program Management]]></category>
		<category><![CDATA[agile]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[Delivery]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[investment banking]]></category>
		<category><![CDATA[program]]></category>
		<category><![CDATA[program management]]></category>
		<category><![CDATA[project approach]]></category>
		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=938</guid>
		<description><![CDATA[I have been involved in project and program management since 1989 across various sectors and more recently have been focused in banking and finance. I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/agile-scrum-xp-hyb/blended-program-management-prince-agile-methods-part-1/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Holistic user experience (ux), Customers (users) don&#8217;t think or interact along channel lines</title>
		<link>http://karlsmith.info/user-experience-ux/holistic-user-experience-ux-customers-users-dont-think-or-interact-along-channel-lines/</link>
		<comments>http://karlsmith.info/user-experience-ux/holistic-user-experience-ux-customers-users-dont-think-or-interact-along-channel-lines/#comments</comments>
		<pubDate>Fri, 23 Mar 2012 12:24:54 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Holistic user experience]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[channel]]></category>
		<category><![CDATA[channel management]]></category>
		<category><![CDATA[cost]]></category>
		<category><![CDATA[cross channel]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[e-commerce]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[Engagement]]></category>
		<category><![CDATA[holistic]]></category>
		<category><![CDATA[m-commerce]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[mcommerce]]></category>
		<category><![CDATA[micro payments]]></category>
		<category><![CDATA[on boarding]]></category>
		<category><![CDATA[Online]]></category>
		<category><![CDATA[payments]]></category>
		<category><![CDATA[project approach]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[risk]]></category>
		<category><![CDATA[servicing]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=912</guid>
		<description><![CDATA[Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various channels in order to simplify the management, responsibility and accountability for overall effectiveness and value. However customers (users) are unaware of these business rules and are only focused on their task or tasks, which will [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/holistic-user-experience-ux-customers-users-dont-think-or-interact-along-channel-lines/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>6 ways to keep your identity secure online</title>
		<link>http://karlsmith.info/experience-review/6-ways-to-keep-your-identity-secure-online/</link>
		<comments>http://karlsmith.info/experience-review/6-ways-to-keep-your-identity-secure-online/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 08:55:47 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Experience Review]]></category>
		<category><![CDATA[Online Security]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[Identity]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[Online]]></category>
		<category><![CDATA[Personal]]></category>
		<category><![CDATA[Prevention]]></category>
		<category><![CDATA[private data]]></category>
		<category><![CDATA[question]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Valuable data]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=901</guid>
		<description><![CDATA[I have been using the Internet for years in fact long before the world wide web became available but one thing has always mystified me; Why do people willingly give away so much private, valuable and dangerous information about themselves? Going back to a pre-web example, I realized years ago, in my teens that my [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/experience-review/6-ways-to-keep-your-identity-secure-online/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mobile is now Slowbile, mobile experience is destroying user experience (UX)</title>
		<link>http://karlsmith.info/user-experience-ux/mobile-is-now-slowbile-mobile-experience-is-destroying-user-experience-ux/</link>
		<comments>http://karlsmith.info/user-experience-ux/mobile-is-now-slowbile-mobile-experience-is-destroying-user-experience-ux/#comments</comments>
		<pubDate>Wed, 14 Mar 2012 12:21:02 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Mobile]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[application]]></category>
		<category><![CDATA[credential store]]></category>
		<category><![CDATA[CSS]]></category>
		<category><![CDATA[Desktop site]]></category>
		<category><![CDATA[interstitial]]></category>
		<category><![CDATA[interstitial page]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[Linkedin]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[Mobile site]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[slowbile]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[WEP]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=887</guid>
		<description><![CDATA[I like many other people love to use my mobile phone to view the web, contact friends through mobile applications and keep up to date. But recent changes by companies are driving me nuts; it's so bad that I'm considering not using their services. So what's the problem with mobile? When the World Wide Web [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/mobile-is-now-slowbile-mobile-experience-is-destroying-user-experience-ux/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>User Experience (UX) Roles vs Information Architect Roles (IA)</title>
		<link>http://karlsmith.info/user-experience-ux/user-experience-ux-roles-vs-information-architect-roles-ia-2/</link>
		<comments>http://karlsmith.info/user-experience-ux/user-experience-ux-roles-vs-information-architect-roles-ia-2/#comments</comments>
		<pubDate>Mon, 12 Mar 2012 19:38:13 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[accesibility]]></category>
		<category><![CDATA[Accessibility Tester]]></category>
		<category><![CDATA[Content Auditor]]></category>
		<category><![CDATA[Content Author]]></category>
		<category><![CDATA[Content Developer]]></category>
		<category><![CDATA[Content Object Modeller]]></category>
		<category><![CDATA[Content Strategist]]></category>
		<category><![CDATA[Interaction Designer]]></category>
		<category><![CDATA[IxD]]></category>
		<category><![CDATA[method]]></category>
		<category><![CDATA[personas]]></category>
		<category><![CDATA[PPC]]></category>
		<category><![CDATA[PPC Strategist]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[project approach]]></category>
		<category><![CDATA[Requirements gathering]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[SEM]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[sitemap]]></category>
		<category><![CDATA[stakeholder]]></category>
		<category><![CDATA[Taxonomist]]></category>
		<category><![CDATA[taxonomy]]></category>
		<category><![CDATA[UI Developer]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[Usability Tester]]></category>
		<category><![CDATA[Usable]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[User Experience Architect]]></category>
		<category><![CDATA[user experience architecture]]></category>
		<category><![CDATA[User Experience Researcher]]></category>
		<category><![CDATA[User Experience Tester]]></category>
		<category><![CDATA[User Interface Developer]]></category>
		<category><![CDATA[user journeys]]></category>
		<category><![CDATA[ux architect]]></category>
		<category><![CDATA[ux designer]]></category>
		<category><![CDATA[UX Researcher]]></category>
		<category><![CDATA[wire frame]]></category>
		<category><![CDATA[wireframe]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=880</guid>
		<description><![CDATA[This is just a quick post showing the basic level differences between User Experience (UX) Roles and Information Architect (IA) Roles. I'm working on a full model post as well, but that is still being written. User Experience (UX) Roles. User Experience Architect (UX Architect) Gathers requirements, defines the system features (functional specification) , user [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/user-experience-ux-roles-vs-information-architect-roles-ia-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The User Interface is not the User Experience (UX) Architecture</title>
		<link>http://karlsmith.info/user-experience-ux/the-user-interface-is-not-the-user-experience-ux-architecture/</link>
		<comments>http://karlsmith.info/user-experience-ux/the-user-interface-is-not-the-user-experience-ux-architecture/#comments</comments>
		<pubDate>Mon, 12 Mar 2012 18:03:54 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[What is user experience (UX)]]></category>
		<category><![CDATA[Ui]]></category>
		<category><![CDATA[user experience architecture]]></category>
		<category><![CDATA[User interface]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[ux architect]]></category>
		<category><![CDATA[ux designer]]></category>
		<category><![CDATA[what is user experience]]></category>
		<category><![CDATA[what is ux]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=841</guid>
		<description><![CDATA[There seems to be a huge level of confusion around user experience (UX), but one of the key things is that the user interface is not the user experience architecture. Simple digital systems are constructed with several interlinked components; User Interface - what the user sees Interface Logic - what the user can do Logical [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/the-user-interface-is-not-the-user-experience-ux-architecture/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Information Architecture (IA) the classification of information Part 2</title>
		<link>http://karlsmith.info/information-architecture-ia/information-architecture-ia-the-classification-of-information-part-2/</link>
		<comments>http://karlsmith.info/information-architecture-ia/information-architecture-ia-the-classification-of-information-part-2/#comments</comments>
		<pubDate>Tue, 06 Mar 2012 12:38:03 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Educational Publishing]]></category>
		<category><![CDATA[Information Architecture IA]]></category>
		<category><![CDATA[Investment Banking]]></category>
		<category><![CDATA[audience]]></category>
		<category><![CDATA[context of use]]></category>
		<category><![CDATA[Education]]></category>
		<category><![CDATA[entities]]></category>
		<category><![CDATA[entity classification]]></category>
		<category><![CDATA[hierarchies]]></category>
		<category><![CDATA[hierarchy]]></category>
		<category><![CDATA[How to]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[investment banking]]></category>
		<category><![CDATA[ISBN]]></category>
		<category><![CDATA[Publishing]]></category>
		<category><![CDATA[taxonomy]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=819</guid>
		<description><![CDATA[Given the response from the last post I’m going to take the educational publishing example a bit further, if I have time before my next contract I will also create an investment banking example. I am also being asked for diagrams that explain these relationships, again if I have time I will do these also. [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/information-architecture-ia/information-architecture-ia-the-classification-of-information-part-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mobile applications move towards the sinister, data connections without asking permission!</title>
		<link>http://karlsmith.info/experience-review/mobile-applications-move-towards-the-sinister-data-connections-without-asking-permission/</link>
		<comments>http://karlsmith.info/experience-review/mobile-applications-move-towards-the-sinister-data-connections-without-asking-permission/#comments</comments>
		<pubDate>Mon, 05 Mar 2012 13:13:08 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Experience Review]]></category>
		<category><![CDATA[3gs]]></category>
		<category><![CDATA[4s]]></category>
		<category><![CDATA[application]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[permission]]></category>
		<category><![CDATA[settings]]></category>
		<category><![CDATA[sinister]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=804</guid>
		<description><![CDATA[I finally upgraded my iPhone to the 4S from the 3GS (with the go slower shutting down for no reason capability!!!). Anyway I thought I should get some new games for some relaxing time while travelling. But I found was a new crop of games that constantly call their server without asking permission. These sinister [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/experience-review/mobile-applications-move-towards-the-sinister-data-connections-without-asking-permission/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Save 35% ££ on banking change, requirements gathering should take no more than six months</title>
		<link>http://karlsmith.info/agile-scrum-xp-hyb/save-35-on-banking-change-requirements-gathering-should-take-no-more-than-six-months/</link>
		<comments>http://karlsmith.info/agile-scrum-xp-hyb/save-35-on-banking-change-requirements-gathering-should-take-no-more-than-six-months/#comments</comments>
		<pubDate>Mon, 05 Mar 2012 12:01:57 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Agile]]></category>
		<category><![CDATA[Business Management]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[Investment Banking]]></category>
		<category><![CDATA[agile]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[banking change]]></category>
		<category><![CDATA[business analyst]]></category>
		<category><![CDATA[business change]]></category>
		<category><![CDATA[change requirements]]></category>
		<category><![CDATA[consultant]]></category>
		<category><![CDATA[investment banking]]></category>
		<category><![CDATA[project strategy]]></category>
		<category><![CDATA[Requirements gathering]]></category>
		<category><![CDATA[retail banking]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[subject matter expert]]></category>
		<category><![CDATA[wasted money]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=791</guid>
		<description><![CDATA[Requirements gathering in Banking change programs are over detailed, over long and for the most part undeliverable. There is and has been a huge requirement for change in British banking for several years as senior bankers have sought to lever the capabilities of technology and distributed workforces. This has in turn a great opportunity for [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/agile-scrum-xp-hyb/save-35-on-banking-change-requirements-gathering-should-take-no-more-than-six-months/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>IA is not another name for UX</title>
		<link>http://karlsmith.info/user-experience-ux/ia-is-not-another-name-for-ux/</link>
		<comments>http://karlsmith.info/user-experience-ux/ia-is-not-another-name-for-ux/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 17:15:09 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Business Management]]></category>
		<category><![CDATA[Information Architecture IA]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[classification]]></category>
		<category><![CDATA[IA not UX]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[structure]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[UX not IA]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=735</guid>
		<description><![CDATA[User experience (UX) and Information Architecture (IA) are very different and have separate skill sets, processes and outputs. I often talk to people who add IA on the their CV as if it's some simple skill, it's actually more complex and difficult than UX. IA is also hundreds of years old as an activity while [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/ia-is-not-another-name-for-ux/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Information Architecture (IA) the classification of information</title>
		<link>http://karlsmith.info/information-architecture-ia/information-architecture-ia-the-classification-of-information/</link>
		<comments>http://karlsmith.info/information-architecture-ia/information-architecture-ia-the-classification-of-information/#comments</comments>
		<pubDate>Wed, 15 Feb 2012 17:12:20 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Information Architecture IA]]></category>
		<category><![CDATA[attributes]]></category>
		<category><![CDATA[audit]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[classification]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[entities]]></category>
		<category><![CDATA[Govenment]]></category>
		<category><![CDATA[IA]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[Insurance]]></category>
		<category><![CDATA[interrelationships]]></category>
		<category><![CDATA[Publishing]]></category>
		<category><![CDATA[taxonomy]]></category>
		<category><![CDATA[University]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=751</guid>
		<description><![CDATA[A simple website may only include 8 top level pages, 50 secondary and perhaps only 300 tertiary labelled (taxonomy) navigation elements, that’s only 358 entities. However IA tends to be associated with the structure and classification of websites, intranets and software that accesses in excess of 100,000+ separate entities to be classified. I have worked [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/information-architecture-ia/information-architecture-ia-the-classification-of-information/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting UX done, the engagement process</title>
		<link>http://karlsmith.info/user-experience-ux/getting-ux-done-the-engagement-process/</link>
		<comments>http://karlsmith.info/user-experience-ux/getting-ux-done-the-engagement-process/#comments</comments>
		<pubDate>Sun, 12 Feb 2012 20:41:35 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Business Management]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[User experience benefits]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[Engagement]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[Real ux]]></category>
		<category><![CDATA[Relationship]]></category>
		<category><![CDATA[The real process]]></category>
		<category><![CDATA[Ui]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[User interface]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=264</guid>
		<description><![CDATA[UX is a highly complex set of research tools and outputs, the use of which is dependant upon time, cost and the clients willingness to accept them. Question 1, why are you there? If the client were to think in best practice terms which for them would deliver exactly what they require then everyone would [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/getting-ux-done-the-engagement-process/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Microsoft is the new Apple</title>
		<link>http://karlsmith.info/user-experience-ux/microsoft-is-the-new-apple/</link>
		<comments>http://karlsmith.info/user-experience-ux/microsoft-is-the-new-apple/#comments</comments>
		<pubDate>Fri, 10 Feb 2012 10:19:36 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Digital Strategy]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[enterprise]]></category>
		<category><![CDATA[game changer]]></category>
		<category><![CDATA[home]]></category>
		<category><![CDATA[microsoft]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Win8]]></category>
		<category><![CDATA[windows 8]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=704</guid>
		<description><![CDATA[Win8 is a game changer, but why the new strategy? Any knowledgeable IT and digital stratagist who understands the technology will tell you that Win8 is a game changer, but what is more significant is the way Microsoft is acting, they are thinking the way Apple used to, while Apple has moved to a 1970-80's [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/microsoft-is-the-new-apple/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>UX Triangle becomes Bermuda Triangle</title>
		<link>http://karlsmith.info/user-experience-ux/ux-triangle-becomes-bermuda-triangle/</link>
		<comments>http://karlsmith.info/user-experience-ux/ux-triangle-becomes-bermuda-triangle/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 14:00:55 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Failed UX]]></category>
		<category><![CDATA[Information Technology]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[No Budget]]></category>
		<category><![CDATA[usability testing]]></category>
		<category><![CDATA[user concept testing]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[user prototype testing]]></category>
		<category><![CDATA[user requirements gathering]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[UX Triangle]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=681</guid>
		<description><![CDATA[The UX triangle is supposed to focus a project on the relationships involved in a project and how everything is centred upon the users. The UX triangle shows the key relationships and participants in a user experience project. The outer participants are the Business (strategic and corporate), IT services (design, delivery and infrastructure) and Marketing [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/ux-triangle-becomes-bermuda-triangle/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Hire a Director of User Experience</title>
		<link>http://karlsmith.info/user-experience-ux/how-to-hire-a-director-of-user-experience/</link>
		<comments>http://karlsmith.info/user-experience-ux/how-to-hire-a-director-of-user-experience/#comments</comments>
		<pubDate>Fri, 27 Jan 2012 13:11:38 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Business Management]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[agency]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business ladder]]></category>
		<category><![CDATA[Director of User Experience]]></category>
		<category><![CDATA[Director of UX]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[head of user experience]]></category>
		<category><![CDATA[head of ux]]></category>
		<category><![CDATA[job]]></category>
		<category><![CDATA[lead ux]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[mba]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[role]]></category>
		<category><![CDATA[senior ux]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[Ux recruiter]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=674</guid>
		<description><![CDATA[Like my last post How to Hire a Head of User Experience this post is not intended to supersede the experience of a really good HR or employment agency person but to bring clarity around the differences in the roles. A Director of User Experience is not really the next level on the business ladder [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/how-to-hire-a-director-of-user-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Hire a Head of User Experience</title>
		<link>http://karlsmith.info/user-experience-ux/how-to-hire-head-of-user-experience/</link>
		<comments>http://karlsmith.info/user-experience-ux/how-to-hire-head-of-user-experience/#comments</comments>
		<pubDate>Thu, 12 Jan 2012 22:30:04 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Business Management]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[agency]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Director]]></category>
		<category><![CDATA[Director of User Experience]]></category>
		<category><![CDATA[Director of UX]]></category>
		<category><![CDATA[Employ]]></category>
		<category><![CDATA[Employment]]></category>
		<category><![CDATA[head of user experience]]></category>
		<category><![CDATA[head of ux]]></category>
		<category><![CDATA[How to]]></category>
		<category><![CDATA[how to hire]]></category>
		<category><![CDATA[how to recruit]]></category>
		<category><![CDATA[how to recruit ux]]></category>
		<category><![CDATA[interface]]></category>
		<category><![CDATA[job]]></category>
		<category><![CDATA[Linkedin]]></category>
		<category><![CDATA[portfolio]]></category>
		<category><![CDATA[recruitment]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[risk]]></category>
		<category><![CDATA[role]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[Understand]]></category>
		<category><![CDATA[User]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[user experience hiring]]></category>
		<category><![CDATA[User experience staff]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[ux hiring]]></category>
		<category><![CDATA[Ux recruiter]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=630</guid>
		<description><![CDATA[Head of anything is evocative of responsibility, power and knowledge, but what does Head of User Experience (UX) really mean and how do you know if your getting one? User experience in its value and effectiveness is geographical and sector based, that is to say it means different things to different people by country, by [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/how-to-hire-head-of-user-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Banking Change Management through User Centred Design (UCD)</title>
		<link>http://karlsmith.info/user-experience-ux/banking-change-management-through-user-centred-design-ucd/</link>
		<comments>http://karlsmith.info/user-experience-ux/banking-change-management-through-user-centred-design-ucd/#comments</comments>
		<pubDate>Fri, 30 Dec 2011 17:40:36 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Business Management]]></category>
		<category><![CDATA[Change Management]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[agile]]></category>
		<category><![CDATA[amplify competitive advantage]]></category>
		<category><![CDATA[assure competitive advantage]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[business analyst]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[epic]]></category>
		<category><![CDATA[hedge fund management]]></category>
		<category><![CDATA[how it works]]></category>
		<category><![CDATA[investment banking]]></category>
		<category><![CDATA[killer application]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[program management]]></category>
		<category><![CDATA[risk management]]></category>
		<category><![CDATA[UCD]]></category>
		<category><![CDATA[user stories]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=617</guid>
		<description><![CDATA[Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/banking-change-management-through-user-centred-design-ucd/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Year end retrospective 2011</title>
		<link>http://karlsmith.info/user-experience-ux/year-end-retrospective-2011/</link>
		<comments>http://karlsmith.info/user-experience-ux/year-end-retrospective-2011/#comments</comments>
		<pubDate>Wed, 28 Dec 2011 12:51:57 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[experience]]></category>
		<category><![CDATA[head of user experience]]></category>
		<category><![CDATA[microsoft]]></category>
		<category><![CDATA[ripped off]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[windows 8]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=609</guid>
		<description><![CDATA[For me it’s been quite an odd year going back to December 2010 and I have seen some major changes in how user experience and user centred design is being understood, used and changed by market forces.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/year-end-retrospective-2011/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Subsistence, Resolution, Gain or Advantage result levels of user experience (UX)</title>
		<link>http://karlsmith.info/user-experience-ux/subsistence-resolution-gain-or-advantage-result-levels-of-user-experience-ux/</link>
		<comments>http://karlsmith.info/user-experience-ux/subsistence-resolution-gain-or-advantage-result-levels-of-user-experience-ux/#comments</comments>
		<pubDate>Sun, 27 Nov 2011 17:54:05 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[advantage]]></category>
		<category><![CDATA[capability]]></category>
		<category><![CDATA[Delivery]]></category>
		<category><![CDATA[evolves]]></category>
		<category><![CDATA[gain]]></category>
		<category><![CDATA[level]]></category>
		<category><![CDATA[past patterns]]></category>
		<category><![CDATA[practitioner]]></category>
		<category><![CDATA[problem]]></category>
		<category><![CDATA[recent research]]></category>
		<category><![CDATA[requirements]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[resolution]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[solving]]></category>
		<category><![CDATA[subsistance]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[ux requirements]]></category>
		<category><![CDATA[ux research]]></category>
		<category><![CDATA[Value]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=578</guid>
		<description><![CDATA[There is a major problem with user experience as it evolves, many practitioners are not underwriting their output with recent ux research but are relying on past patterns. In turn this has caused the creation of streams or levels of UX capability and delivery; Subsistence, Resolution, Gain or Advantage UX.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/subsistence-resolution-gain-or-advantage-result-levels-of-user-experience-ux/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting into User Experience Part 2</title>
		<link>http://karlsmith.info/user-experience-ux/getting-into-user-experience-part-2/</link>
		<comments>http://karlsmith.info/user-experience-ux/getting-into-user-experience-part-2/#comments</comments>
		<pubDate>Sun, 27 Nov 2011 16:33:40 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[critical]]></category>
		<category><![CDATA[deliverable]]></category>
		<category><![CDATA[method]]></category>
		<category><![CDATA[mind]]></category>
		<category><![CDATA[objective]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[thinking]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[wireframe]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=530</guid>
		<description><![CDATA[Doing user experience The first step in user experience needs to be the recognition that every problem is different and will require a separate solution. Because if they are not, then every business is the same which they are clearly not. In effect there is no quick fix or standard solution method but rather there [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/getting-into-user-experience-part-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>User experience as a process</title>
		<link>http://karlsmith.info/user-experience-ux/user-experience-as-a-process/</link>
		<comments>http://karlsmith.info/user-experience-ux/user-experience-as-a-process/#comments</comments>
		<pubDate>Thu, 16 Jun 2011 16:50:46 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[interaction]]></category>
		<category><![CDATA[method]]></category>
		<category><![CDATA[Process]]></category>
		<category><![CDATA[project approach]]></category>
		<category><![CDATA[Requirements gathering]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[solution]]></category>
		<category><![CDATA[standard method]]></category>
		<category><![CDATA[structure]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[wire frame]]></category>
		<category><![CDATA[wireframe]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=540</guid>
		<description><![CDATA[The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/user-experience-as-a-process/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting into User Experience</title>
		<link>http://karlsmith.info/user-experience-ux/getting-into-user-experience/</link>
		<comments>http://karlsmith.info/user-experience-ux/getting-into-user-experience/#comments</comments>
		<pubDate>Thu, 05 May 2011 18:06:55 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[clients]]></category>
		<category><![CDATA[critical]]></category>
		<category><![CDATA[deliverable]]></category>
		<category><![CDATA[method]]></category>
		<category><![CDATA[mind]]></category>
		<category><![CDATA[objective]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[thinking]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[wireframe]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=478</guid>
		<description><![CDATA[Setting the scene for user experience to work I have over the last few months had several rants about people claiming to be involved in user experience who are not regardless of their job titles. I came across a great blog post by Whitney Hess (I don't want to steal her traffic so here is [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/getting-into-user-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Transforming User Experience</title>
		<link>http://karlsmith.info/user-experience-ux/transforming-user-experience/</link>
		<comments>http://karlsmith.info/user-experience-ux/transforming-user-experience/#comments</comments>
		<pubDate>Tue, 26 Apr 2011 22:27:43 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[Acronym]]></category>
		<category><![CDATA[adoption]]></category>
		<category><![CDATA[attribution]]></category>
		<category><![CDATA[biographical templates]]></category>
		<category><![CDATA[Decision Points]]></category>
		<category><![CDATA[Drivers]]></category>
		<category><![CDATA[Outputs]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[Transform]]></category>
		<category><![CDATA[use]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=473</guid>
		<description><![CDATA[I always wondered about an activity involved in making things easier to do and understand, using an acronym like UX, it seems quite exclusive to me. User Experience from my perspective is not a User Interface instance it's multiple User Lifecycle instances.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/transforming-user-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Supporting users with design principals</title>
		<link>http://karlsmith.info/user-experience-ux/supporting-users-with-design-principals/</link>
		<comments>http://karlsmith.info/user-experience-ux/supporting-users-with-design-principals/#comments</comments>
		<pubDate>Sat, 23 Apr 2011 10:31:06 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[bad experience]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[good]]></category>
		<category><![CDATA[interaction]]></category>
		<category><![CDATA[Interactive emotion]]></category>
		<category><![CDATA[Interactive logic]]></category>
		<category><![CDATA[logic]]></category>
		<category><![CDATA[principals]]></category>
		<category><![CDATA[Standards]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=464</guid>
		<description><![CDATA[User centred design (UCD) User centred design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/supporting-users-with-design-principals/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Definition of User Experience (UX)</title>
		<link>http://karlsmith.info/user-experience-ux/user-experience-ux-is/</link>
		<comments>http://karlsmith.info/user-experience-ux/user-experience-ux-is/#comments</comments>
		<pubDate>Thu, 21 Apr 2011 15:22:54 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Contextural Usability]]></category>
		<category><![CDATA[Holistic user experience]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[What is user experience (UX)]]></category>
		<category><![CDATA[about people]]></category>
		<category><![CDATA[Consumer]]></category>
		<category><![CDATA[means]]></category>
		<category><![CDATA[project approach]]></category>
		<category><![CDATA[Target market]]></category>
		<category><![CDATA[User]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=448</guid>
		<description><![CDATA[User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. 'Listen or well go elsewhere', because we can and will seek our own needs before yours.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/user-experience-ux-is/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Retail banks need their customers</title>
		<link>http://karlsmith.info/user-experience-ux/retail-banks-need-their-customers/</link>
		<comments>http://karlsmith.info/user-experience-ux/retail-banks-need-their-customers/#comments</comments>
		<pubDate>Tue, 29 Mar 2011 20:09:05 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Business Management]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[Bank]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[credibility]]></category>
		<category><![CDATA[customers]]></category>
		<category><![CDATA[expansion]]></category>
		<category><![CDATA[Lifecycle]]></category>
		<category><![CDATA[retail banking]]></category>
		<category><![CDATA[sub prime]]></category>
		<category><![CDATA[targets]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=436</guid>
		<description><![CDATA[The 90/00's marketing gimmicks of creating a relationship with your bank are long gone in people's minds. The problem for the banks is they now for the first time mean it, but have lost a lot of credibility and the confidence of the public.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/retail-banks-need-their-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Interflora SMS STOP 60070 update</title>
		<link>http://karlsmith.info/user-experience-ux/interflora-sms-stop-60070-update/</link>
		<comments>http://karlsmith.info/user-experience-ux/interflora-sms-stop-60070-update/#comments</comments>
		<pubDate>Tue, 29 Mar 2011 19:27:00 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[contact centre]]></category>
		<category><![CDATA[Digital]]></category>
		<category><![CDATA[Interflora]]></category>
		<category><![CDATA[Linkedin]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[sms]]></category>
		<category><![CDATA[STOP 60070]]></category>
		<category><![CDATA[Text]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=431</guid>
		<description><![CDATA[I prefer to do something about situations rather than just complain. So apart from phoning Interflora's contact centre and getting nowhere, I also used the professional social network Linkedin to contact senior marketing staff about my experience. ]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/interflora-sms-stop-60070-update/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Karl Smith Fellow of the British Computer Society</title>
		<link>http://karlsmith.info/user-experience-ux/karl-smith-fellow-of-the-british-computer-society/</link>
		<comments>http://karlsmith.info/user-experience-ux/karl-smith-fellow-of-the-british-computer-society/#comments</comments>
		<pubDate>Mon, 28 Mar 2011 18:52:36 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Agile]]></category>
		<category><![CDATA[Information Architecture IA]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[Agenda]]></category>
		<category><![CDATA[BCS]]></category>
		<category><![CDATA[BCS Elite]]></category>
		<category><![CDATA[BCS Fellow]]></category>
		<category><![CDATA[Fellow]]></category>
		<category><![CDATA[Fellowship]]></category>
		<category><![CDATA[IT]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Professional]]></category>
		<category><![CDATA[Recognition]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=409</guid>
		<description><![CDATA[I have just been confirmed as a Fellow of the British Computer Society. Thanks to all my supporters.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/karl-smith-fellow-of-the-british-computer-society/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Ask users not stakeholders</title>
		<link>http://karlsmith.info/user-experience-ux/ask-users-not-stakeholders/</link>
		<comments>http://karlsmith.info/user-experience-ux/ask-users-not-stakeholders/#comments</comments>
		<pubDate>Mon, 28 Mar 2011 12:43:15 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[competitive advantage]]></category>
		<category><![CDATA[correct]]></category>
		<category><![CDATA[Douglas Adams logic]]></category>
		<category><![CDATA[incorrect]]></category>
		<category><![CDATA[insights]]></category>
		<category><![CDATA[limitation]]></category>
		<category><![CDATA[no sale]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[Right questions]]></category>
		<category><![CDATA[stakeholders]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=397</guid>
		<description><![CDATA[Clients will often reduce or not pay for UX research, but this is like leaving out a building foundation because no one sees it. A visitors experience is not only defined by the online environment but they bring past experiences, desires and doubts about their current experience. ]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/ask-users-not-stakeholders/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Basic UX design patterns</title>
		<link>http://karlsmith.info/user-experience-ux/basic-ux-design-patterns/</link>
		<comments>http://karlsmith.info/user-experience-ux/basic-ux-design-patterns/#comments</comments>
		<pubDate>Mon, 28 Mar 2011 11:25:47 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[biographical templates]]></category>
		<category><![CDATA[Continuation]]></category>
		<category><![CDATA[counter intuitive]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Gestalt]]></category>
		<category><![CDATA[interaction behaviours]]></category>
		<category><![CDATA[patterns]]></category>
		<category><![CDATA[psychology]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[UX Patterns]]></category>
		<category><![CDATA[visual]]></category>
		<category><![CDATA[visual design]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=104</guid>
		<description><![CDATA[The psychology of visual location, shape  and colour are critical  to enable user to understand and interpret their location and expectations of use in any given area. Karl Smith's research from 2002 defined additional aspects as 'biographical templates' that establish key perceptions and personal drivers which are linked to persona's.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/basic-ux-design-patterns/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Interflora discount voucher 100% no brains</title>
		<link>http://karlsmith.info/user-experience-ux/interflora-discount-voucher-100-no-brains/</link>
		<comments>http://karlsmith.info/user-experience-ux/interflora-discount-voucher-100-no-brains/#comments</comments>
		<pubDate>Fri, 25 Mar 2011 10:07:52 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[bad experience]]></category>
		<category><![CDATA[Brand]]></category>
		<category><![CDATA[Damage]]></category>
		<category><![CDATA[Digital]]></category>
		<category><![CDATA[Discount]]></category>
		<category><![CDATA[Interflora]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Message]]></category>
		<category><![CDATA[Opt in]]></category>
		<category><![CDATA[Opt out]]></category>
		<category><![CDATA[SPAM]]></category>
		<category><![CDATA[STOP 60070]]></category>
		<category><![CDATA[Text]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[Voucher]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=335</guid>
		<description><![CDATA[Interflora keep sending me SPAM even though I never signed up to receive anything and keep asking them to stop. Digital communications are a two way process a failure to listen points to incompetence in management and delivery.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/interflora-discount-voucher-100-no-brains/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Interflora, don&#8217;t listen or care about user experience</title>
		<link>http://karlsmith.info/user-experience-ux/interflora-dont-listen-or-care-about-user-experience/</link>
		<comments>http://karlsmith.info/user-experience-ux/interflora-dont-listen-or-care-about-user-experience/#comments</comments>
		<pubDate>Mon, 21 Mar 2011 10:00:49 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[Brand]]></category>
		<category><![CDATA[Delivery]]></category>
		<category><![CDATA[Disappointed]]></category>
		<category><![CDATA[Interflora]]></category>
		<category><![CDATA[Late]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Opt in]]></category>
		<category><![CDATA[Opt out]]></category>
		<category><![CDATA[Service]]></category>
		<category><![CDATA[STOP 60070]]></category>
		<category><![CDATA[Text]]></category>
		<category><![CDATA[Unsolicited]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=330</guid>
		<description><![CDATA[Interflora marketing texts, I never opted in, I can't opt out. Interflora what do you think you are doing? Your not building your brand your destroying it, why don't you listen are you so big now that you don't have to care about the experience people have of your company?]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/interflora-dont-listen-or-care-about-user-experience/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Less UX fluff and more Proof of the pudding</title>
		<link>http://karlsmith.info/user-experience-ux/less-ux-fluff-and-more-proof-of-the-pudding/</link>
		<comments>http://karlsmith.info/user-experience-ux/less-ux-fluff-and-more-proof-of-the-pudding/#comments</comments>
		<pubDate>Tue, 08 Mar 2011 12:18:43 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[Bank]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[ethnographics]]></category>
		<category><![CDATA[flawed ux]]></category>
		<category><![CDATA[interior designer]]></category>
		<category><![CDATA[investment]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[KPI's]]></category>
		<category><![CDATA[measurable]]></category>
		<category><![CDATA[method]]></category>
		<category><![CDATA[mitigation]]></category>
		<category><![CDATA[proof]]></category>
		<category><![CDATA[qualification]]></category>
		<category><![CDATA[qualified]]></category>
		<category><![CDATA[risk]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=207</guid>
		<description><![CDATA[In recent years the flaws in user experience design (UX) based in wireframe exercises have become more evident to professional IT people as the business has become flooded with unqualified people.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/less-ux-fluff-and-more-proof-of-the-pudding/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Website help and support systems should avoid FAQ&#8217;s</title>
		<link>http://karlsmith.info/usability/website-help-and-support-systems-should-avoid-faqs/</link>
		<comments>http://karlsmith.info/usability/website-help-and-support-systems-should-avoid-faqs/#comments</comments>
		<pubDate>Mon, 07 Mar 2011 15:59:37 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[(performance)]]></category>
		<category><![CDATA[bad usability]]></category>
		<category><![CDATA[contextual help]]></category>
		<category><![CDATA[custom publishing]]></category>
		<category><![CDATA[FAQ]]></category>
		<category><![CDATA[FAQ's]]></category>
		<category><![CDATA[help and support]]></category>
		<category><![CDATA[help system]]></category>
		<category><![CDATA[IA]]></category>
		<category><![CDATA[jargon]]></category>
		<category><![CDATA[personalisation]]></category>
		<category><![CDATA[support system]]></category>
		<category><![CDATA[understand users]]></category>
		<category><![CDATA[Usable]]></category>
		<category><![CDATA[user behaviour]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=268</guid>
		<description><![CDATA[Websites conversely support users from every experience of life, who while focused on a product or service are not professionals in that product or service.]]></description>
		<wfw:commentRss>http://karlsmith.info/usability/website-help-and-support-systems-should-avoid-faqs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>O2 support has awful usability</title>
		<link>http://karlsmith.info/usability/o2-support-has-awful-usability/</link>
		<comments>http://karlsmith.info/usability/o2-support-has-awful-usability/#comments</comments>
		<pubDate>Sat, 05 Mar 2011 21:00:20 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[annoying]]></category>
		<category><![CDATA[bad experience]]></category>
		<category><![CDATA[Fake]]></category>
		<category><![CDATA[help and support]]></category>
		<category><![CDATA[IA]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[Live Support]]></category>
		<category><![CDATA[Missing]]></category>
		<category><![CDATA[missing content]]></category>
		<category><![CDATA[O2]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[support system]]></category>
		<category><![CDATA[Usable]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[website help]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=233</guid>
		<description><![CDATA[On the O2 site you can tell it's all user experience and no information architecture though, everything links so there are no dead ends, unfortunately the information being sought is missing it's an annoying merry go round.]]></description>
		<wfw:commentRss>http://karlsmith.info/usability/o2-support-has-awful-usability/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Requirements gathering methods determine value</title>
		<link>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-methods-determine-value/</link>
		<comments>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-methods-determine-value/#comments</comments>
		<pubDate>Fri, 04 Mar 2011 14:25:22 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[census online]]></category>
		<category><![CDATA[census website]]></category>
		<category><![CDATA[form logic]]></category>
		<category><![CDATA[IA]]></category>
		<category><![CDATA[information architecture]]></category>
		<category><![CDATA[interaction]]></category>
		<category><![CDATA[national census]]></category>
		<category><![CDATA[online form]]></category>
		<category><![CDATA[project approach]]></category>
		<category><![CDATA[Requirements gathering]]></category>
		<category><![CDATA[stakeholder]]></category>
		<category><![CDATA[UCD]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[wire frame]]></category>
		<category><![CDATA[wireframe]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=143</guid>
		<description><![CDATA[There are lots ways to elicit UCD requirements so I don't intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements dependant not only on the method but on the skill of the facilitator and the characteristics of physical location used. In effect the method used is limited by the capability of the facilitator.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-methods-determine-value/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Context matters even if size does not</title>
		<link>http://karlsmith.info/usability/context-matters-even-if-size-does-not/</link>
		<comments>http://karlsmith.info/usability/context-matters-even-if-size-does-not/#comments</comments>
		<pubDate>Fri, 18 Feb 2011 17:00:05 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[2006]]></category>
		<category><![CDATA[context]]></category>
		<category><![CDATA[contextual]]></category>
		<category><![CDATA[digital ethnography]]></category>
		<category><![CDATA[ethnographics]]></category>
		<category><![CDATA[karl smith]]></category>
		<category><![CDATA[project approach]]></category>
		<category><![CDATA[protocol]]></category>
		<category><![CDATA[testing]]></category>
		<category><![CDATA[Usable]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=202</guid>
		<description><![CDATA[While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users. ]]></description>
		<wfw:commentRss>http://karlsmith.info/usability/context-matters-even-if-size-does-not/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Requirements gathering preparation</title>
		<link>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-preparation/</link>
		<comments>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-preparation/#comments</comments>
		<pubDate>Thu, 10 Feb 2011 15:47:29 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[criteria]]></category>
		<category><![CDATA[participant]]></category>
		<category><![CDATA[Requirements gathering]]></category>
		<category><![CDATA[selection]]></category>
		<category><![CDATA[show and tell]]></category>
		<category><![CDATA[UCD]]></category>
		<category><![CDATA[UX]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=185</guid>
		<description><![CDATA[People focused Capturing requirements is subject to other peoples availability, this remains one of the most painful parts of the process as few participants seem to understand just how important their experience is to the project. Often a participant can shape the final output without realising they have done so, I include a Show and [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-preparation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Usability and Accessibility Standards</title>
		<link>http://karlsmith.info/user-experience-ux/usability-and-accessibility-standards/</link>
		<comments>http://karlsmith.info/user-experience-ux/usability-and-accessibility-standards/#comments</comments>
		<pubDate>Wed, 09 Feb 2011 12:52:35 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[accesibility]]></category>
		<category><![CDATA[Cognitive]]></category>
		<category><![CDATA[Disability]]></category>
		<category><![CDATA[Ergonomics]]></category>
		<category><![CDATA[human]]></category>
		<category><![CDATA[interaction]]></category>
		<category><![CDATA[interface]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[Standards]]></category>
		<category><![CDATA[Usability]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=156</guid>
		<description><![CDATA[United States of America The American National Standard Institute (NSSN, http://www.nssn.org ) provides a national resource for national and international standards. ANSI/HFES-200 is focused on design requirements and recommendations to increase effective usability of software interfaces. Human Factors and Ergonomics Society (HFES) - http://www.hfes.org American National Standards Institute (ANSI) - http://web.ansi.org International International Standards Organisation [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/usability-and-accessibility-standards/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Usability and Accessibility Legislation</title>
		<link>http://karlsmith.info/user-experience-ux/usability-and-accessibility-legislation/</link>
		<comments>http://karlsmith.info/user-experience-ux/usability-and-accessibility-legislation/#comments</comments>
		<pubDate>Wed, 09 Feb 2011 12:41:12 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[accesibility]]></category>
		<category><![CDATA[ADA]]></category>
		<category><![CDATA[DDA]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Disability]]></category>
		<category><![CDATA[Discrimination]]></category>
		<category><![CDATA[legislation]]></category>
		<category><![CDATA[UCD]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[User Experience]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=149</guid>
		<description><![CDATA[International projects should be constructed in consideration of the most stringent standards this is expected to be those pertaining to the USA, but also to include ISO9241 guidelines; Australia Australian Human Rights and Equal Opportunities Commission - http://www.hreoc.gov.au/ The Act provides key legal standards which inform their Disability Discrimination Act 1992 (http://www.austlii.edu.au/au/legis/cth/consol_act/dda1992264). Their disability standards [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/usability-and-accessibility-legislation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Digital banking structure</title>
		<link>http://karlsmith.info/business-management-ux-ia-ucd/digital-banking-structure/</link>
		<comments>http://karlsmith.info/business-management-ux-ia-ucd/digital-banking-structure/#comments</comments>
		<pubDate>Wed, 02 Feb 2011 13:52:04 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[Business Management]]></category>
		<category><![CDATA[banking]]></category>
		<category><![CDATA[COO]]></category>
		<category><![CDATA[CTO]]></category>
		<category><![CDATA[development]]></category>
		<category><![CDATA[Director]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[product owner]]></category>
		<category><![CDATA[stakeholder]]></category>
		<category><![CDATA[structure]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[workstream]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=124</guid>
		<description><![CDATA[I have worked with a number of banks and financial services companies mainly in user experience and team management, I have also been involved in the development of new business models. I keep being asked to provide structure information for various clients so feel it simpler to make the enclosed structural diagram available here as [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/business-management-ux-ia-ucd/digital-banking-structure/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Requirements gathering structure determines success</title>
		<link>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-structure-determines-success/</link>
		<comments>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-structure-determines-success/#comments</comments>
		<pubDate>Wed, 02 Feb 2011 11:10:06 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[BA]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[implementation]]></category>
		<category><![CDATA[KPI]]></category>
		<category><![CDATA[Requirements gathering]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[skewed]]></category>
		<category><![CDATA[stakeholder]]></category>
		<category><![CDATA[structure]]></category>
		<category><![CDATA[UCD]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[user stories]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[valid results]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=111</guid>
		<description><![CDATA[It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requirements gathering can seriously derail a project before it really begins.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-centred-design-ucd/requirements-gathering-structure-determines-success/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>iPad Blotter App</title>
		<link>http://karlsmith.info/user-experience-ux/ipad-blotter-app/</link>
		<comments>http://karlsmith.info/user-experience-ux/ipad-blotter-app/#comments</comments>
		<pubDate>Mon, 31 Jan 2011 17:14:58 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[App]]></category>
		<category><![CDATA[Blotter]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[IA]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[logic]]></category>
		<category><![CDATA[Usable]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[white label]]></category>
		<category><![CDATA[white lable]]></category>
		<category><![CDATA[wire frame]]></category>
		<category><![CDATA[wireframe]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=98</guid>
		<description><![CDATA[I'm currently working on an iPad blotter app as a white label product is there any interest from financial services or investment banking companies in this product? Tweet This Post Post to Delicious Digg This Post Post to Facebook Post to FriendFeed Post to Google Buzz Send Gmail Post to LinkedIn Mixx This Post Post [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/ipad-blotter-app/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lies, damn lies and user experience</title>
		<link>http://karlsmith.info/user-experience-ux/lies-damn-lies-and-user-experience/</link>
		<comments>http://karlsmith.info/user-experience-ux/lies-damn-lies-and-user-experience/#comments</comments>
		<pubDate>Thu, 27 Jan 2011 17:36:24 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[agency]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[communicate]]></category>
		<category><![CDATA[contractor]]></category>
		<category><![CDATA[fraud]]></category>
		<category><![CDATA[IA]]></category>
		<category><![CDATA[interaction]]></category>
		<category><![CDATA[lies]]></category>
		<category><![CDATA[logic]]></category>
		<category><![CDATA[method]]></category>
		<category><![CDATA[staff]]></category>
		<category><![CDATA[theft]]></category>
		<category><![CDATA[UCD]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[UX]]></category>
		<category><![CDATA[Value]]></category>
		<category><![CDATA[wire frame]]></category>
		<category><![CDATA[wireframe]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=72</guid>
		<description><![CDATA[User experience has in recent years become the greatest area of fraud and theft in business. The most common request for people involved in user experience is to produce wireframes (low fidelity pictures) a task that a child could do.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/lies-damn-lies-and-user-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>User centered design to ISO 13407</title>
		<link>http://karlsmith.info/user-centred-design-ucd/user-centered-design-to-iso-13407/</link>
		<comments>http://karlsmith.info/user-centred-design-ucd/user-centered-design-to-iso-13407/#comments</comments>
		<pubDate>Thu, 20 Jan 2011 15:19:05 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[13407]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Evaluation]]></category>
		<category><![CDATA[ISO]]></category>
		<category><![CDATA[Lifecycle]]></category>
		<category><![CDATA[method]]></category>
		<category><![CDATA[project approach]]></category>
		<category><![CDATA[Requirements gathering]]></category>
		<category><![CDATA[Requirements specification]]></category>
		<category><![CDATA[UCD]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=42</guid>
		<description><![CDATA[User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of technology will [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-centred-design-ucd/user-centered-design-to-iso-13407/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Web Governance ISO/IEC 38500</title>
		<link>http://karlsmith.info/user-centred-design-ucd/web-governance-isoiec-38500/</link>
		<comments>http://karlsmith.info/user-centred-design-ucd/web-governance-isoiec-38500/#comments</comments>
		<pubDate>Mon, 17 Jan 2011 02:41:53 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Centred Design (UCD)]]></category>
		<category><![CDATA[Document]]></category>
		<category><![CDATA[Free]]></category>
		<category><![CDATA[IEC 38500]]></category>
		<category><![CDATA[ISO 38500]]></category>
		<category><![CDATA[Web Governance]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=17</guid>
		<description><![CDATA[The following is the first page of a Web Governance document I created and have used with a number of institutions, it's here to layout one way to tackle this really complex type of project. 1.0    Introduction 1.1 ...Background This document is intended to support the decision making process to re-establish xxxxxxxxx Web Presence under [...]]]></description>
		<wfw:commentRss>http://karlsmith.info/user-centred-design-ucd/web-governance-isoiec-38500/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Usable security</title>
		<link>http://karlsmith.info/user-experience-ux/usable-security/</link>
		<comments>http://karlsmith.info/user-experience-ux/usable-security/#comments</comments>
		<pubDate>Mon, 17 Jan 2011 02:11:10 +0000</pubDate>
		<dc:creator>Karl</dc:creator>
				<category><![CDATA[User Experience (UX)]]></category>
		<category><![CDATA[bad questions]]></category>
		<category><![CDATA[challenge questions]]></category>
		<category><![CDATA[good questions]]></category>
		<category><![CDATA[password reset]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Usable]]></category>

		<guid isPermaLink="false">http://karlsmith.info/?p=6</guid>
		<description><![CDATA[Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of capability and intention as much as supporting text and brand values of the system and service that is secured by them.]]></description>
		<wfw:commentRss>http://karlsmith.info/user-experience-ux/usable-security/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

