It should be clear by now to observers of how businesses who are being successful are changing. For them IoT is not just another name for Technology or a Delivery Channel but it is a Pervasive Customer Engagement Productization. As Technologies come and go, Customers are eternal What is an IoT Product? An IoT Product is Read More

Information Systems

Products and services associated with the IoT currently operate in closed ecosystems like Home Automation, in effect, they are simply networked products with linking software. Part machine to machine (M2M) and part human to machine or machine to human (H2M setup and observation and M2H alerts). The IoT is an open ecosystem, made up of Read More

Innova8™ combines design thinking, service design and user experience within an 8 hour process, that takes business issues and delivers customer validated solutions and prototypes. Innova8™ is a process that fits into Agile and Lean, facilitating DevOps Organisational Design and brings the business closer to their customers through a lens of digital technology and customer Read More

Ubiquity (IoT) does not exist yet There will be many people who will say it does exist and has working technologies, hardware and software. The IoT is not a closed ecosystem related to one task or feature set like Home Management, but an open ecosystem It’s very interesting to watch so much activity around selling the dream Read More

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside, they don’t have a usability background so they cannot do user experience. User experience is a solution capability based upon usability principles and research findings not design aspirations User experience is a solution capability (not Read More

Are you sitting next to a Space Invader? Not actually an alien except in social behaviour, a Space Invader is a person who is totally selfish, focused purely on their needs and their desires. They think nothing of using both arm rests on a plane, train, bus or tube, while pushing their elbows into your Read More

I have been an Agile practitioner a very long time, in fact as an Instructional Designer I was very excited when Agile was created based upon Computer Human Interaction methods and thinking. As one complete fully applied process Agile is astoundingly effective at bringing together all the best capabilities within a project team and totally Read More

Paradigm Interactions has decided to get involved in building products to service the IoT marketplace. Project Charlemagne is a unification project that links existing technologies with a high-level strategy and vision for financial benefits for those who implement it and gain insights from it. Project Charlemagne is using Ethereum smart contracts to establish uniquely identifiable items Read More

Most people don’t even know that an online census is designed they just think you take the paper form and put it online. Unfortunately it is simply not that easy, the interactive environments, activities and tools are fundamentally different between an offline experience and an online one. Also peoples expectations of a digital experience is Read More

Data, Big Data, Artificial Intelligence Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing; “Data only describes part of the what is happening and almost Read More

Cognition Clash in the IoT

I’m speaking at SXSW Interactive 2016 on Cognition Clash in The Internet of Things, if your in Austin, TX let me know? The IoT is the next great opportunity for business enterprises to engage with customers. However there is no unified approach to the mental load between context of use, physical interaction, mental interaction and digital Read More

karl smith iot products situational awareness

I should say at the beginning this is one inception of the IoT, which may or may not be confirmed by products or more importantly by human adoption. The foundation for this thinking goes back to a notion of the ‘social life of things’. If things themselves exist and have a number of trajectories and Read More

See you later

This song really touched my heart and made me think of all the friends who have not made it this far, especially the 18 who died on Pan Am Flight 103. Your never forgotten, hardly lived, but you were good people and you are remembered. And to Robert de Lorimier, who I had to tell Read More

Humanity in Digital Landscapes

UCD2015 Conference 23rd & 24th October, Deans Mews, 11-13 Cavendish Square, London W1G 0AN. We are delighted to confirm… [Keynote] The Joys and Sorrows of the Digital World: Finding Pleasure and Purpose in Digital Landscapes Patrick Jordan, Consultant Business Psychologist [Keynote] Intelligence Everywhere: the Rise of Sympathetic Machines Susan Cook, Senior Designer, Native Design Steven Kelly, Electronic Engineer, Native Read More

google breakout

1. Play “Atari Breakout”(Google Images) Go to Google Images, type “Atari Breakout”, hit the Search button, wait for a second for the game to start. 2. Play Pacman Type “Pacman” and click Search. Click to start playing the game. 3. Play Zerg Rush Type “zerg rush” and click Search in Google Search to play this cheeky Read More

Cognition Clash in the IoT at SXSW16

Description The Internet of Things is the next great opportunity for commerce to engage with business enterprises. However there is no unified approach to the mental load between physical interaction, mental interaction and digital interaction. This cognitive landscape is inhabited by associated experiences that gel human behaviour and machine interfaces through, touch, mouse and keyboard. Read More

A great deal of effort is being spent on customer experience and user experience that misses the point, experience is about desire, not process or fulfilment. Desire drives behaviour Thomas Hobbes (1588–1679) proposed the concept of psychological hedonism, which asserts that the “fundamental motivation of all human action is the desire for pleasure”. Georg Wilhelm Friedrich Hegel (1588–1679) claimed that “self-consciousness Read More

Recruiters requesting a UX portfolio can cause a breach of Intellectual Property Rights So I posted this as an update on LinkedIn I got some great responses from people who read their contracts and got a whole load of really negative responses from people who did not understand the statement so I will try again Read More

Design thinking in User Experience

How do you design experience UXD? You can design a framework or architecture but the experience in UX is in someone’s mind and in their emotions, if you design people experience its a crime against humanity UX research or UX analysis all make lots of sense but UX design does not, but the real point Read More

As with Agile, UX has suffered fools having a go and failing. Focusing on titles, roles, activities or outputs misses the essential process that has not been applied by qualified, able and intelligent people who are able to deliver. No amount of talking about wireframes without understanding that anyone can produce a wireframe, just like Read More

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