A UX portfolio shows the candidate is a thief and the interviewer opens a legal claim against them for viewing confidential information. The request for UX portfolios are what happens when graphic designers end up in charge of a UX department. In graphics, most things get published in the public domain so it’s completely fine to see a portfolio of their work. But in UX the wireframes contain critical business information regarding ‘How it Works’ and that belongs to the client, forever. It’s what the clients are paying for in UX, revealing it to a third party is a breach of contract which opens anRead More →

Like my last post How to Hire a Head of User Experience this post is not intended to supersede the experience of a really good HR or employment agency person but to bring clarity around the differences in the roles. A Director of User Experience is not really the next level on the business ladder for a Head of UX or a lead user experience or senior user experience person. The reason is that it’s a business role with little or no actual practical activity in the UX domain. A Director of UX is someone with an extra level of expertise related to management, financeRead More →

Head of anything is evocative of responsibility, power and knowledge, but what does Head of User Experience (UX) really mean and how do you know if your getting one? User experience in its value and effectiveness is geographical and sector based, that is to say it means different things to different people by country, by business and by route to the role (in-house HR or agency service). With this many variants how can anyone be sure that they have hired a Head of User Experience? One of my colleagues in a recent contract described User Experience as turning the turd (poo) into a piece ofRead More →