I just logged into my BA account to book a ticket, but BA does not want my business because they have implemented new security without thinking about the impact on users. After making my selection I’m shown the page below instead of a flight selection page. I could understand getting this if I’m not logged in, but I am so I have already authenticated my session. But there is no excuse for sending me to a blank screen, my firewall does not block Captcha, I know this for a fact. When was this tested or has it gone up today without being tested, who knows?Read More →

User centred design (UCD) User centred design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of technology will deliver upon their perceived requirements and align the client with their users or consumers. Supporting general interactive behaviours New systems must comply with but not limited to the following provisions; Provide context and orientation information Provide context and orientation information to help users understand; Where theyRead More →

On the O2 site you can tell it’s all user experience and no information architecture though, everything links so there are no dead ends, unfortunately the information being sought is missing it’s an annoying merry go round.Read More →