Most people don’t even know that an online census is designed they just think you take the paper form and put it online. Unfortunately it is simply not that easy, the interactive environments, activities and tools are fundamentally different between an offline experience and an online one. Also peoples expectations of a digital experience is higher than a real world experience and that goes back to the notion that “technology is here to help us” which we all know is not really true. Additionally there is a whole raft of legislation pertaining to human rights, ease of access and use for people with disabilities which must be consideredRead More →

Thank you to everyone who attended our (Karl Smith and Thom Heslop) talk at SXSW, it’s the start of a long road into a really complex and contextual problem. But being silent in the crowd as the King walks by with no clothes on is not an option, peoples lives, futures and prosperity is at risk, not to mention the risk of multi-trillion dollar lawsuits that can follow by knowingly distracting people who are engaged in critical tasks. The IoT – Internet of Things (Ubiquity) is the next great opportunity for commerce to engage with business enterprises and customers. However, there is no unified approachRead More →

UCD2012

After a year and a half of planning and work UCD2012 is almost due to start. It started as a conversation on Linkedin for me, then for a while between contacts became all consuming to make it happen. As a contractor myself I argued for an event that would also be available on a Saturday as I know how hard it is to motivate someone to lose a day’s rate and then pay for a conference on top of that. To my knowledge UCD2012 is the only United Kingdom conference to focus on it’s users in this way. It’s totally appropriate for a user centredRead More →

An interview with a UX Guru

Head of anything is evocative of responsibility, power and knowledge, but what does Head of User Experience (UX) really mean and how do you know if your getting one? User experience in its value and effectiveness is geographical and sector based, that is to say it means different things to different people by country, by business and by route to the role (in-house HR or agency service). With this many variants how can anyone be sure that they have hired a Head of User Experience? One of my colleagues in a recent contract described User Experience as turning the turd (poo) into a piece ofRead More →

International projects should be constructed in consideration of the most stringent standards this is expected to be those pertaining to the USA, but also to include ISO9241 guidelines; Australia Australian Human Rights and Equal Opportunities Commission – http://www.hreoc.gov.au/ The Act provides key legal standards which inform their Disability Discrimination Act 1992 (http://www.austlii.edu.au/au/legis/cth/consol_act/dda1992264). Their disability standards and guidelines are hosted at http://www.hreoc.gov.au/disability_rights/standards/standards.html. Canada Canadian Human Rights Act and the Employment Equity Act 1976-1977 (http://laws.justice.gc.ca/en/H-6/relprov.html ) Treasury board of Canada Secretariat The Equity and Diversity Directorate of the Public Service Commission of Canada (PSC) –  http://commissiondelafonctionpubliqueducanada.com/research/world_ps/canada_e.htm Europe The Euro Accessibility Consortium, launched in Paris on April 28thRead More →

User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of technology will deliver upon their perceived requirements and align the client with their market. The following elements operate in a cycle being repeated until the project’s objectives have been attained. This makes it critical that the participants in these methods accurately reflect the profile of actual consumers. ISO 13407 outlines four essentialRead More →