Karl Smith will be talking at Digital Transformation 2017 on 23rd Feb Our Dynamic Earth Edinburgh organised by Scot TECH http://www.scot-tech.com/ Digital is about People, not technology. Digital is a response to the desire of people to focus their lives towards quick and easy tasks, simplify processes and utilise their time in micro experiences. The challenge for Digital Transformation is to not get trapped in limiting technology solutions but to really meet the desire of people to have less stress, highly engaging and focused experiences with shorter duration’s while maintaining quality and accountability. Prioritise creating highly engaging, positive experiences Focus on the simplification of process AvoidRead More →

But we already have Digital, how can it be coming? For the most part what companies have is Technology being sold as Digital Solutions or Digital Strategy, however Being Digital and participating in the Digital Economy is about fundamental change in how your company works, not by adding a channel. Digital is not just another name for Technology or a Delivery Channel but it is a Pervasive Customer Engagement Productization Having a digital channel, a CRM tool or a marketing strategy involving social media, does not make you a Digital Business in fact Digital Businesses have Digital Products. A Digital Product is not the envelope, like a website, app, messageRead More →

#IoT People in #London So I’m putting this list together of some really smart people I’ve come across recently as we all work towards making the open IoT a reality. Michael Bayler, Founder and Director, understands the true impact of IoT and aids clients prepare – Independent Consultant Erik Staaf, Managing Director at IOT-as-a-Service.com, what set him apart is he has actual case studies – Independent Consultant George Achillias, Digital Anthropologist, he understands the technology without driving clients to specific suppliers – Wipro Digital Karl Smith, CEO Paradigm Interactions, author and futurist, building a retail IoT test platform with 20% totally newly invented technology – Independent Consultant BrendanRead More →

Karl Smith Experience Consultant

About Karl Smith Karl Smith works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention. He creates digital companies, strategies and services that drive customer centricity into the core of client companies, that in turn enable them to realise their ambitions to engage with and establish a consistent two-way communication and interaction with their customers. These new companies and capabilities are underwritten with tailored blue sky work, digital strategy, management consulting and program planning fitting to tight timescales, strategically correct, fully featured, useable, governable, scalable,Read More →

Design thinking in User Experience

Getting into user experience, what you need to know? What will a person need to be able to do to get into user experience; 1. Can you think? Not the most subtle way to ask, but can you be creative? Thinking at the beginning of a project can save a huge amount of money and time later, but many user experience people blast their way into a project by starting on wireframes, without knowing what they are doing. A huge amount of user experience simply is not user experience, its pretty pictures with poor justifications ‘it’s best practice’ my usual response is ‘prove that it’s bestRead More →