UCD2012

After a year and a half of planning and work UCD2012 is almost due to start. It started as a conversation on Linkedin for me, then for a while between contacts became all consuming to make it happen. As a contractor myself I argued for an event that would also be available on a Saturday as I know how hard it is to motivate someone to lose a day’s rate and then pay for a conference on top of that. To my knowledge UCD2012 is the only United Kingdom conference to focus on it’s users in this way. It’s totally appropriate for a user centredRead More →

This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this has not been by choice but merely a by product of business processes that have not fundamentally changed in fifty years and in environments where technology is not considered as an enabler. The creation and management of investments have evolved into a complex time consuming and inefficient practice due to many complexities not only within financial advisory companies and people but also management services, financialRead More →

UX afinity diagram

Human Centered design (HCD) Human centered design (HCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of technology will deliver upon their perceived requirements and align the client with their users or consumers. Supporting general interactive behaviours New systems must comply with but not limited to the following provisions; Provide context and orientation information Provide context and orientation information to help users understand; Where they areRead More →

UX afinity diagram

United States of America The American National Standard Institute (NSSN, http://www.nssn.org ) provides a national resource for national and international standards. ANSI/HFES-200 is focused on design requirements and recommendations to increase effective usability of software interfaces. Human Factors and Ergonomics Society (HFES) – http://www.hfes.org American National Standards Institute (ANSI) – http://web.ansi.org International International Standards Organisation (http://www.iso.ch/) ISO/TS 16071:2003, Ergonomics of human-system interaction covers issues associated with designing accessible software for people with the widest range of visual, hearing, motor and cognitive abilities, including those who are elderly and temporarily disabled. Web Content Accessibility Guidelines (WCAG) The Web Content Accessibility Guidelines (WCAG) documents explain how toRead More →

The following is a paper I wrote in 2005. From WWW/Internet 2005 Proceedings Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce Why do internet users behave as they do, are their activities solely determined by website design? Or do they create their own pathways as a response to designated systems. For many, internet design is about the imposition of schemas, predetermined flows and consumer motifs, allowing the shepherding of an understood and mapped user towards buying products and services. However if this were true then every browser would also be a buyer. The underlying concepts of current website design rely on a numberRead More →