Agile Business

I was recently contacted about a project where a company in London intends on becoming Agile at a business level. I was somewhat taken a back at the concept as I know several other companies had tried and expensively failed to dramatically change how a business works. So I asked the critical question who is saying this can be done The answer not unsurprisingly top experts from the USA The term experts from out of town always concerns me, because its a throw away for don’t worry your pretty little head, its all taken care of My supposed role would have been digital transformation, IRead More →

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside, they don’t have a usability background so they cannot do user experience. User experience is a solution capability based upon usability principles and research findings not design aspirations User experience is a solution capability (not all usability people can do user experience) based upon the experience of conducting usability testing and user research. Usability testing and user research provides the standards and experience of the user that is needed to understand their perspective, elicit the correct (there are wrong ones) requirements in workshops or testingRead More →

Karl Smith Experience Consultant

About Karl Smith Karl Smith works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology stacks whose focus is on new concepts and capabilities that drive customer engagement, interaction and retention. He creates digital companies, strategies and services that drive customer centricity into the core of client companies, that in turn enable them to realise their ambitions to engage with and establish a consistent two-way communication and interaction with their customers. These new companies and capabilities are underwritten with tailored blue sky work, digital strategy, management consulting and program planning fitting to tight timescales, strategically correct, fully featured, useable, governable, scalable,Read More →

User stories is another name for a Cognitive Walkthrough I have been involved in Agile for a very long time, mainly because it uses methods from the human computer interaction scientific process (CHI/HCI). Agile Networking Group (20,000 members on LinkedIn) https://www.linkedin.com/groups/81065. Signed the Agile Manifesto on 3rd April 2008 (http://agilemanifesto.org/display/000000111.html) Certified member of the Scrum Alliance Certificant ID: 52664 I’m surprise no one else has blogged about the use of CHI/HCI processes in Agile before, but though I should say something as I keep getting told that it’s interesting how many CHI/HCI people have embraced Agile. In fact it’s the other way around Agile has imply appropriatedRead More →

Design thinking in User Experience

Doing user experience The first step in user experience needs to be the recognition that every problem is different and will require a separate solution. Because if they are not, then every business is the same which they are clearly not. In effect there is no quick fix or standard solution method but rather there is an armoury of methods each with associated risks, limitations and plus points. Anyone offering a standardise method for user experience without flexibility should be ask to leave as they about to cost you a fortune. I have worked with very well known agencies who are unable to get theirRead More →

Design thinking in User Experience

Setting the scene for user experience to work I have over the last few months had several rants about people claiming to be involved in user experience who are not regardless of their job titles. I came across a great blog post by Whitney Hess (I don’t want to steal her traffic so here is just a link) about what shows your not a user experience person, but I though maybe I should point to what does show your are one to get some balance here. Training clients what to expect Does your client know what they want, this sounds obvious, but user experience isRead More →

User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of technology will deliver upon their perceived requirements and align the client with their market. The following elements operate in a cycle being repeated until the project’s objectives have been attained. This makes it critical that the participants in these methods accurately reflect the profile of actual consumers. ISO 13407 outlines four essentialRead More →

Design thinking in User Experience

Getting into user experience, what you need to know? What will a person need to be able to do to get into user experience; 1. Can you think? Not the most subtle way to ask, but can you be creative? Thinking at the beginning of a project can save a huge amount of money and time later, but many user experience people blast their way into a project by starting on wireframes, without knowing what they are doing. A huge amount of user experience simply is not user experience, its pretty pictures with poor justifications ‘it’s best practice’ my usual response is ‘prove that it’s bestRead More →