Agile Business

I was recently contacted about a project where a company in London intends on becoming Agile at a business level. I was somewhat taken a back at the concept as I know several other companies had tried and expensively failed to dramatically change how a business works. So I asked the critical question who is saying this can be done The answer not unsurprisingly top experts from the USA The term experts from out of town always concerns me, because its a throw away for don’t worry your pretty little head, its all taken care of My supposed role would have been digital transformation, IRead More →

Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies. Giving users less functionality than they currently have and telling them it’s a great leap forward. It is astonishing but this is the most common failing in projects, for some reason senior stakeholders appear to be convinced that technology is good and experience is bad. And if they concentrate on a new end state, all that is bad will go away. In a sad way all that is experience and knowledge are the things that go away oftenRead More →

I have been involved in project and program management since 1989 across various sectors and more recently have been focused in banking and finance. I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship between waterfall and iteration components in the following parts of this post. Simply put (before getting into the detail) Prince and Agile = Delivery and in Banking and Finance they can give startling results. This will not be a shock to many people but I’m not going to be describingRead More →

Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various channels in order to simplify the management, responsibility and accountability for overall effectiveness and value. However customers (users) are unaware of these business rules and are only focused on their task or tasks, which will cut across several channels. Holistic customer (user) experience is cross channel Given the behaviour of customers (users) it is clear that effectual user experience is cross channel as well. This creates some problems for business, however with the advent of Agile, user stories it may be time for businesses toRead More →

There are lots ways to elicit UCD requirements so I don’t intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements dependant not only on the method but on the skill of the facilitator and the characteristics of physical location used. In effect the method used is limited by the capability of the facilitator.Read More →

While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users. Read More →

User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of technology at the centre of its research, design and development. It does this by talking directly to the user at key points in the project to make sure the product or piece of technology will deliver upon their perceived requirements and align the client with their market. The following elements operate in a cycle being repeated until the project’s objectives have been attained. This makes it critical that the participants in these methods accurately reflect the profile of actual consumers. ISO 13407 outlines four essentialRead More →