UX afinity diagram

What is a User in Professional UX? Below is a simple guide to find out if you have users involved in your project. A person who is part (employed or service team) of a contracted consultancy – IS NOT A USER A person who is part (employed or service team) of a client company project team including sponsors and stakeholders – IS NOT A USER A person who does not represent the primary targeted audience (based upon user screening protocols) – IS NOT A USER A person who does not provide an independent non partisan (providing both positive and negative experiences) view – IS NOT A USER If your user falls into any one of the above groupsRead More →

After a year and a half of planning and work UCD2012 is almost due to start. It started as a conversation on Linkedin for me, then for a while between contacts became all consuming to make it happen. As a contractor myself I argued for an event that would also be available on a Saturday as I know how hard it is to motivate someone to lose a day’s rate and then pay for a conference on top of that. To my knowledge UCD2012 is the only United Kingdom conference to focus on it’s users in this way. It’s totally appropriate for a user centredRead More →

I just logged into my BA account to book a ticket, but BA does not want my business because they have implemented new security without thinking about the impact on users. After making my selection I’m shown the page below instead of a flight selection page. I could understand getting this if I’m not logged in, but I am so I have already authenticated my session. But there is no excuse for sending me to a blank screen, my firewall does not block Captcha, I know this for a fact. When was this tested or has it gone up today without being tested, who knows?Read More →

I have been involved in Agile for a very long time, mainly because it uses methods from the human computer interaction scientific process (CHI/HCI). Agile Networking Group (20,000 members on LinkedIn) https://www.linkedin.com/groups/81065. Signed the Agile Manifesto on 3rd April 2008 (http://agilemanifesto.org/display/000000111.html) Certified member of the Scrum Alliance Certificant ID: 52664 I’m surprise no one else has blogged about the use of CHI/HCI processes in Agile before, but though I should say something as I keep getting told that it’s interesting how many CHI/HCI people have embraced Agile. In fact it’s the other way around we have simply re-appropriated our own techniques that have new Agile names.Read More →

Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside, they don’t have a usability background so they cannot do real user experience. User experience is a personal capability (not all usability people can do user experience) based upon the experience of conducting usability testing. Usability testing provides the standards and experience of the user that is needed to understand their perspective, illicit the correct requirements in workshops or testing and represent them in projects. I met (6 years ago) a UX expert, I’m always worried when I meet UX experts I don’t know,Read More →

On the O2 site you can tell it’s all user experience and no information architecture though, everything links so there are no dead ends, unfortunately the information being sought is missing it’s an annoying merry go round.Read More →

There are lots ways to elicit UCD requirements so I don’t intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements dependant not only on the method but on the skill of the facilitator and the characteristics of physical location used. In effect the method used is limited by the capability of the facilitator.Read More →

While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users. Read More →

United States of America The American National Standard Institute (NSSN, http://www.nssn.org ) provides a national resource for national and international standards. ANSI/HFES-200 is focused on design requirements and recommendations to increase effective usability of software interfaces. Human Factors and Ergonomics Society (HFES) – http://www.hfes.org American National Standards Institute (ANSI) – http://web.ansi.org International International Standards Organisation (http://www.iso.ch/) ISO/TS 16071:2003, Ergonomics of human-system interaction covers issues associated with designing accessible software for people with the widest range of visual, hearing, motor and cognitive abilities, including those who are elderly and temporarily disabled. Web Content Accessibility Guidelines (WCAG) The Web Content Accessibility Guidelines (WCAG) documents explain how toRead More →

International projects should be constructed in consideration of the most stringent standards this is expected to be those pertaining to the USA, but also to include ISO9241 guidelines; Australia Australian Human Rights and Equal Opportunities Commission – http://www.hreoc.gov.au/ The Act provides key legal standards which inform their Disability Discrimination Act 1992 (http://www.austlii.edu.au/au/legis/cth/consol_act/dda1992264). Their disability standards and guidelines are hosted at http://www.hreoc.gov.au/disability_rights/standards/standards.html. Canada Canadian Human Rights Act and the Employment Equity Act 1976-1977 (http://laws.justice.gc.ca/en/H-6/relprov.html ) Treasury board of Canada Secretariat The Equity and Diversity Directorate of the Public Service Commission of Canada (PSC) –  http://commissiondelafonctionpubliqueducanada.com/research/world_ps/canada_e.htm Europe The Euro Accessibility Consortium, launched in Paris on April 28thRead More →