This is my year end retrospective, including the things I have learned, experienced, shocked by, surprised and encouraged by (I’ll add more as I think of them).
For me it’s been quite an odd year going back to December 2010 and I have seen some major changes in how
user experience and user centred design is being understood, used and changed by market forces
I have seen user experience and user centred design so dissipated by people who don’t understand the underlying concepts that the pretty graphics created are meaningless.
I have also seen a client base who are so limited in their thinking it’s embarrassing to talk to them.
For some unknown reason user experience and user centred design is being subjugated into a part of the process rather than the process itself.
Where UX and UCD used to question the requirements it is being told that’s not its role by clients who just want graphics. What’s the point! They deserve to be ripped off.
I was told this year that;
user experience and user centred design takes the piece of shit and rolls it in glitter, not an encouraging perspective when spending tax payer’s money.
I was also witness to a major global company employing a person with fourteen months experience in user experience as the Head of User Experience with responsibility for interfaces involved in billions of pounds of transactions. Quite shocking really,
I think it’s the smugness that really concerns me and of course the lack of due diligence.
Now the good stuff,
Microsoft has taken up the challenge and is moving towards user behaviours rather than forcing interaction.
Windows 8 is a game changer for many reasons but the most important one is that it’s changing how Microsoft service users, by user devices, user information and user interactions.
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Karl Smith, Experience Consultant by Karl Smith is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
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