All me Personal and Professional app
Why are you Karl A L Smith doing this? It’s really simple, things are not going well in social media, the once liberty to contact friends and engage over a long distance on funny and silly things has become perverted…
All me social app Privacy by Default
No matter where you live in the world, whether you’re living under an authoritarian government or looking to break away from Big Tech surveillance, using All me puts your data under the protection of Swiss privacy laws, Privacy by Default. All…
All me social app kickstarter crowdfunding
All me is a new social interaction application. All me is very different from existing social media apps because it supports all our digital social interactions in one place. We have designed All me to recognise and support the complexity of…
Top Global Lean Agile Thought Leaders and Influencers 2025
On the 10th of January Karl A L Smith was named in the Top Global Lean/ Agile Thought Leaders and Influencers 2025 along with some of the original signatories of the Agile Manifesto for my work on the Customer Agility Framework….
Daily P&L for Finance Risk and London Markets
Some people may be astonished to know that daily profit and loss (P&L) exists let alone the capability to delivery it across multiple separate organisations and entities in an enterprise in a 15 minute increment. Some might ask why would…
Bayesian Network AI Medical Diagnostic Tricorder
In 2019 I proposed a design for a Medical Diagnostic Tricorder (Star Trek, Gene Roddenberry) device for Real-time in Theatre (at time of war) Triage and Treatment. The device could supplement medical diagnostics by Doctors or Surgeons or be used…
Insights to Outcomes Customer Agility Framework ™
Insights to Outcomes is a unique function of the Customer Agility Framework ™ and is the central axis of all data systems and interactions involved in it. It focuses all work around attaining the Customer North Star in the first…
What is the Customer Agility Framework?
The Customer Agility Framework ™ is an evolution upon the Agile Manifesto rather than the existing Agile Frameworks. It contains contains two missing links in agile organizational design firstly “What work should be done” and secondly “How can work be…
Customer Agility Framework ™ soft launch
The Customer Agility Framework ™ is being soft launched on the 29th of September 2023 through an interactive website https://customeragilityframework.com/ a companion website with the business benefits case was previously launched https://customeragility.com/. There will be a Customer Agility Framework ™…
What is Customer Agility ™
Customer Agility ™ is an evolution upon prior understandings of Customer Agility so that the entire organisation is focused on delivering the best possible experience to the end customers as part of both the requirements process and the organizational design….
A new perspective with Karl A L Smith Interview
Karl A L Smith unpacks the latest technology trends in this episode, a must-listen for business leaders looking to prioritise investment. A new perspective with Karl A L Smith Apple Podcasts, Stitcher, Spotify, Google Podcasts Transcript Speaker 1: Ready to explore…
State of Agile Culture 2023 with Agile World ®
Agile World ® is supporting the 2023 Agile Culture research project. This project is being delivered using unique technology within a survey that collects the truth about agile culture using the Neurotech® platform the people analytics technology. The survey objectives…
Karl A L Smith interview with LeadersHum
Karl A L Smith Managing Partner of Agile World Inc. interview with LeadersHum about the three strands of his work experience, changing the paradigm, changing the context (of working environments) and experimenting. He highlights key characteristics of Leadership and Leaders and…
NatWest Agile Transformation History
Ways of Working Agile Transformation at NatWest (The Royal Bank of Scotland) It’s about time that someone wrote up the history of this Ways of Working Transformation since the accounts in circulation bare no resemblance to the facts. I should…
Being Agile
To really understand Agile we needs to understand where it came from. Agile Problem Statements – what were the issues that agile was created to solve? Alternative to document driven, heavyweight development processes Throwing work over the fence Work around…
Customer Experience in the 21st Century and Beyond
InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans: In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to…
Agile is not Dead from forthcoming book
This is fundamental to understand what Agile is, the benefits it delivers and how to implement it. Agile is fundamentally about moving to a trust relationship with staff and evolving past the industrial revolution practice of overseers for ignorant and unskilled workers.
Story Points are an Estimation of Complexity not Time
For those that know this about Story Points, none of this post will be surprise, but given the current crop of consultants talking about delivering capabilities and features using story points I think it’s time to restate this simple fact;…
2022 sorry I was busy in 2021
Hello, sorry I was away for most of 2021, although I published a few books, supported a global festival as CTO and co-founded a Public Charity, Agile World, I have somewhat neglected my blog. Well that’s about to change I’m…
Goodbye 2021 you were Fantastic
I was taught growing up to be thankful for the good things and to move past the bad, learn lessons but not to dwell (live or inhabit) in the negative. So, in context 2021 was fantastic after all 2020 was…
Customer Experience in a Pandemic
The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have been flexing for two years now and so should customer services be changed to adapt with the current experience. There…
Agility in business Karl A L Smith talks to Engati CX
Karl A L Smith Co-Founder of Agile World talks about what Is an Agile Organization and shares some examples of Agility in Business. He also talks about the next normal and agile working and how HR can help other departments…
Agile Metrics are a Data View
Agile Metrics are a data view from several metrics at once in order to establish validated information from several aspects of activity. While this understanding should be common sense it’s not apparent from the numerous metrics being employed both during…