Karl A L Smith

human knowledge belongs to the world

Customer Agility

Insights to Outcomes Customer Agility Framework ™

Insights to Outcomes is a unique function of the Customer Agility Framework ™ and is the central axis of all data systems and interactions involved in it. It focuses all work around attaining the Customer North Star in the first…

What is the Customer Agility Framework?

The Customer Agility Framework ™ is an evolution upon the Agile Manifesto rather than the existing Agile Frameworks. It contains contains two missing links in agile organizational design firstly “What work should be done” and secondly “How can work be…

What is Customer Agility ™

Customer Agility ™ is an evolution upon prior understandings of Customer Agility so that the entire organisation is focused on delivering the best possible experience to the end customers as part of both the requirements process and the organizational design….