#Innova8 combining #designthinking #servicedesign and #userexperience #customer validated services and products

Innova8™ combines design thinking, service design and user experience within an 8 hour process, that takes business issues and delivers customer validated solutions and prototypes.

Innova8™ is a process that fits into Agile and Lean, facilitating DevOps Organisational Design and brings the business closer to their customers through a lens of digital technology and customer validated interactive behaviours.

Design Thinking should never be used to define software, it’s the wrong method. It will create software that only executives want to use, not customers

Design Thinking is a great method to distil the strategic needs of an organisation defining ‘How do we make money’ and ‘What are our services’. Service Design defines ‘How a service works’ and the interrelated model to setup, deliver and manage services, defining customer touchpoints, potential communication routes, digital technologies and key interaction models for a defined service in a blueprint. UX engages directly with customers to deliver the detailed product blueprint for communication routes, digital technologies and their individual key interaction models.

Paradigm Interactions Inc. owns the worldwide rights to the innovation process Innova8™ developed by Karl Smith. The process outline (without critical details) was first published online in 2001. Innova8™ is a unique innovation technique that mashes counterintelligence techniques with human-centered design methods, clients, customers and creative people.

Innova8™ 86681840 in the United States of America

International Class
042 – Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services.

The process enables clients or consultancies to establish rapid innovation labs to an 8-hour process, where real innovation that meets customers and business needs can be done in hours rather than months or years.

Some completed projects

  • Innova8™ with Deutsche Bank – No film
  • Innova8™ with The Roundhouse – No film
  • Innova8™ with Vodafone UK – No film
  • Innova8™ with Bank of Moscow – No film
  • Innova8™ with Bradford College – No film
  • Innova8™ with Pearson Education – No film
  • Innova8™ with Oxford University Press – No film
  • Innova8™ with Oxfam UK – No film
  • Innova8™ with Zoopla Property Group – No film
  • Innova8™ to launch Accenture Financial Services Innovation

  • Innova8™ to launch Wipro Digital Company

It is worth noting that design thinking used to be called UX strategy, service design was part of UX too, the fact that these have been reinvented as new things is concerning for clients costs as in 2010 when you request UX you could get all three types of skills in one UX person. In the case of senior UX people clients still can. Innova8™ does not rely on these more experience people, but can be done through a group of people with various skills and backgrounds.

For more information please contact the Author: Karl Smith https://www.linkedin.com/in/karlsmith2/ or visit http://paradigm-interactions.com/paradigms/innova8/

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UX Design Principles

What are Design Principles?

Pre-accepted and trusted visual standards are vital to user acceptance and experience as they encourage adoption of technology systems. This is vital so that users don’t need to learn new or counter intuitive interaction behaviours.

Design principles are widely applicable laws, guidelines, biases and design considerations which designers apply with discretion. Professionals from many disciplines—e.g., behavioural science, sociology, physics and ergonomics—provided the foundation for design principles via their accumulated knowledge and experience.

Why have Design Principles?

In user experience (UX), it’s vital to minimise users’ cognitive loads and decision-making time. Design principles should help designers find ways to improve usability, reduce context switching issues, influence perception, increase appeal, teach users and make effective design decisions in projects. To apply design principles effectively, you need a strong grasp of users’ problems and a good eye for how users will accept your solutions.

Primary Design Principles

Designers use principles such as visibility, findability and learnability to address basic human behaviours and to guide actions.

1. Set information in a logical, natural order

2. Ensure users can easily undo/redo actions

3. Maintain consistent standards so users know what to do next without having to learn new toolsets or menu’s

4. Prevent errors if possible; wherever you can’t do this, warn users before they commit to actions

5. Don’t make users remember information, keep options visible

6. Design with Gestalt principles in mind to make ease of use both a conscious and subconscious experience

7. Provide plain-language, error messages must express how to resolve the issue

8. Don’t interrupt or give users obstacles – make obvious pathways which offer an easy ride

9. Offer few options – don’t hinder users with nice-to-haves; give them needed alternatives instead making clear which is which

10. Reduce distractions – let users perform tasks consecutively, not simultaneously

11. Cluster related tasks and interactions together preferably in a linear flow

12. Have an easy-to-scan visual hierarchy that reflects users’ needs, with commonly used items handily available

13. Do not hide navigation or interactions

14. Show users where they’ve come from and where they’re headed with signposts/cues

15. Provide context – show how everything interconnects

16. Avoid acronyms and jargon as they make the system hard to learn

17. Use defaults wisely, when you offer predetermined, well-considered options, you help minimise users’ decisions and increase efficiency

18. Use “less is more” – make everything count in the design. If functional and aesthetic elements don’t add to the user experience, forget them

19. Be consistent with navigational mechanisms, organisational structure, etc., to make a stable, reliable and predictable design

20. Design for assistive technologies

21. Don’t use Pop ups, they are not accessible to lots of assistive technologies

22. If information needs to be in columns ensure they reflow vertically, so they can be viewed as one large column by assistive technologies

23. Offer easy to search troubleshooting resources

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