Category: Customer experience

Every time we interact online, a record is created. A login. A purchase. A search. A message. A click. Most… read more Why Does Every Digital Interaction Leave a Trail?

Biographical Templates and Temporal Narratives in Digital Consumer Interaction: Revisiting and Extending Smith (2005/2006) Karl A. L. Smith Abstract Digital… read more Biographical Templates and Temporal Narratives in Digital Consumer Interaction 2005

InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans:  In the podcast titled ‘Customer Experience in the 21st Century… read more Customer Experience in the 21st Century and Beyond

The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have… read more Customer Experience in a Pandemic

Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in… read more a short guide to Customer Experience

Well this thing just keeps on going! Part 1 to 3 are here https://karlsmith.info/never-use-paypal-guest-payments/ Part 4 Today I was contact… read more PayPal Refund Scam Part 4

So this should probably go on Reddit but thought I should share this for eCommerce developers. I will never use… read more PayPal Refund Scam Parts 1 to 3

This book about what I have done for a living since 1989 in Designing for Human Experience. Here have put… read more Designing for Human Experience Paperback on Amazon

Designing for Human Experience Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic… read more Designing for Human Experience Book

Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My… read more Imagine If The Way We Now Live Became Redundant

Karl Smith will be talking at Digital Transformation 2017 on 23rd Feb Our Dynamic Earth Edinburgh organised by Scot TECH http://www.scot-tech.com/… read more #Digital #Transformation is #About #People

Are you sitting next to a Space Invader? Not actually an alien except in social behaviour, a Space Invader is… read more Space Invaders, they live amongst us!

Description The Internet of Things is the next great opportunity for commerce to engage with business enterprises. However there is… read more #SXSW #Submission #Cognition #Clash in The #Internet of #Things

UCD2015 Conference 23rd & 24th October, Deans Mews, 11-13 Cavendish Square, London W1G 0AN. We are delighted to confirm… [Keynote] The Joys and Sorrows… read more UCD2015 Conference Speakers Humanity in Digital Landscapes

User Experience (UX) why is it important? User experience is so important because it enables client companies to get to… read more Interview with a #User #Experience #Guru part 2

User Experience (UX) looks pretty simple can anyone do it? No it’s a skill and knowledge based activity, I look… read more An interview with a #User #Experience #Guru

There are several types of on boarding that relate to both business and investors structure and size, their specific purpose… read more #Strategic and #lean #thinking in private investment and asset portfolio participants part 2

1998 humor very much appeals even now. This code was defined in 1998 as one the IETF April Fools’ jokes,… read more HTTP Error Code 418 I’m a teapot

I just logged into my BA account to book a ticket, but BA does not want my business because they… read more British Airways security update stops ticket sales

Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various… read more #Holistic #UX #Customers don’t think or interact along #channels

MVP is all people talk about in development these days, like it’s the fix for every problem, unfortunately it creates… read more #Minimum #Viable #Experience #MVE because the viability in an #MVP is not #Customer #Centered