PayPal Refund Scam Part 4
Well this thing just keeps on going! Part 1 to 3 are here https://karlsmith.info/never-use-paypal-guest-payments/ Part 4 Today I was contact by a debt collection company to get PayPal their £67.75 back from me. That I don’t owe them. For an…
PayPal Refund Scam Parts 1 to 3
So this should probably go on Reddit but thought I should share this for eCommerce developers. I will never use a PayPal guest payment method again, because its an awful untraceable transaction method that PayPal does not support itself. What…
Customer Experience in the 21st Century and Beyond
InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans: In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to…
Customer Experience in a Pandemic
The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have been flexing for two years now and so should customer services be changed to adapt with the current experience. There…
a short guide to Customer Experience
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience. This new book will show Customer Experience in an end to end…
Designing for Human Experience Paperback on Amazon
This book about what I have done for a living since 1989 in Designing for Human Experience. Here have put together an anthology of my life and my passion for designing for human experience. I describe what I do as…
Designing for Human Experience Book
Designing for Human Experience Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise…
Imagine If The Way We Now Live Became Redundant
Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My desire was not to build things that humans already do but to find out how technology could evolve our human…
#Digital #Transformation is #About #People
Karl Smith will be talking at Digital Transformation 2017 on 23rd Feb Our Dynamic Earth Edinburgh organised by Scot TECH http://www.scot-tech.com/ Digital is about People, not technology. Digital is a response to the desire of people to focus their lives towards…
Space Invaders, they live amongst us!
Are you sitting next to a Space Invader? Not actually an alien except in social behaviour, a Space Invader is a person who is totally selfish, focused purely on their needs and their desires. They think nothing of using both…
#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams
Data, Big Data, Artificial Intelligence Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back…
#Cognition #Clash in the #IoT #SXSW
Thank you to everyone who attended our (Karl Smith and Thom Heslop) talk at SXSW, it’s the start of a long road into a really complex and contextual problem. But being silent in the crowd as the King walks by…
#SXSW #Submission #Cognition #Clash in The #Internet of #Things
Description The Internet of Things is the next great opportunity for commerce to engage with business enterprises. However there is no unified approach to the mental load between physical interaction, mental interaction and digital interaction. This cognitive landscape is inhabited…
Interview with a #User #Experience #Guru part 2
User Experience (UX) why is it important? User experience is so important because it enables client companies to get to the heart of their relationship with their customers without the marketing glamor that hides how they really feel and what…
An interview with a #User #Experience #Guru
User Experience (UX) looks pretty simple can anyone do it? No it’s a skill and knowledge based activity, I look for communicators with formal science qualifications (BSc, MSc or PhD), standards knowledge, creativity and genius level intelligence. Wow you need…
#Strategic and #lean #thinking in private investment and asset portfolio participants part 2
There are several types of on boarding that relate to both business and investors structure and size, their specific purpose for investing and their local regulatory constraints. The Main Participants I will be focusing on four main participants in this…
HTTP Error Code 418 I’m a teapot
1998 humor very much appeals even now. This code was defined in 1998 as one the IETF April Fools’ jokes, in rfc2324, Hyper Text Coffee Pot Control Protocol.
British Airways security update stops ticket sales
I just logged into my BA account to book a ticket, but BA does not want my business because they have implemented new security without thinking about the impact on users. After making my selection I’m shown the page below…
#Holistic #UX #Customers don’t think or interact along #channels
Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various channels in order to simplify the management, responsibility and accountability for overall effectiveness and value. However customers (users) are unaware…
#Minimum #Viable #Experience #MVE because the viability in an #MVP is not #Customer #Centered
MVP is all people talk about in development these days, like it’s the fix for every problem, unfortunately it creates a whole new set of problems and a certain amount of complacency that is often damaging the brands that deliver…