What is Customer Agility ™
Customer Agility ™ is an evolution upon prior understandings of Customer Agility so that the entire organisation is focused on delivering the best possible experience to the end customers as part of both the requirements process and the organizational design….
Customer Experience in a Pandemic
The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have been flexing for two years now and so should customer services be changed to adapt with the current experience. There…
Agility in business Karl A L Smith talks to Engati CX
Karl A L Smith Co-Founder of Agile World talks about what Is an Agile Organization and shares some examples of Agility in Business. He also talks about the next normal and agile working and how HR can help other departments…
An Agile World is Possible in Enterprises
An Agile World is Possible in Reality based and Dream based Enterprises as its not a framework but a cadence. An Agile World is based upon a cadence that ties all activities together to create an operating rhythm whereas individual…
New Ways of Working the Human Component
The Agile20Reflect Festival will have created a great focus on the past, present and future of Agile in Feb 2021. Taking that impetus to the next level we want to think wider about how we can establish the principles of…
Organisational Design for Business Agility and Agile Transformation
Some things to understand before getting into the main article. Agile is based on some very human concepts around how to work and what to value. Some of these concepts are exactly the same as UX and are driven by…
What is Human Experience in Design?
Excerpt from Designing for Human Experience, republished by permission of Polymath Knowledge 25th Nov 2020 designing for TDP – the design process IA – information architecture CA – content author PD – product design ID – instructional design U –…
Designing for Human Experience Paperback on Amazon
This book about what I have done for a living since 1989 in Designing for Human Experience. Here have put together an anthology of my life and my passion for designing for human experience. I describe what I do as…
The Autonomous Hot Tub and other moving Rooms
Humanity continues to make the same innovation errors in every generation, instead of finding out “how technology could evolve our human experience” they focus on how to upgrade or change our existing experience. This is most evident in autonomous vehicles…
Amateur Business Agility or Ways of Working will cause Business Carnage
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).
Ways of Working Business Agility and Rapid Innovation service offerings proposal for Partner Role
This is the Business Plan I wrote for a Blue Chip Consultancy to adopt Business Agility to deliver New Ways of Working as a new line of business and give me a Partnership. Naturally it does not say how it…