Tag: project approach

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside,… read more 5 User Experience (Customer Journey) lies, damn lies and absolute myths

Ever since transformation and change were linked to technology some of the worst parts of both have been combined on… read more Five most #common #failures of business #change and #transformation projects

Blended Program Management I have been involved in project and program management since 1989 across various sectors and more recently… read more #Blended #program #management #Prince and #Agile methods Part 1

Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various… read more #Holistic #UX #Customers don’t think or interact along #channels

This is just a quick post showing the basic level differences between User Experience (UX) Roles and Information Architect (IA)… read more #UX Roles vs #IA Roles

The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.

There are lots ways to elicit UCD requirements so I don’t intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements dependant not only on the method but on the skill of the facilitator and the characteristics of physical location used. In effect the method used is limited by the capability of the facilitator.

User centered design (UCD) is a project approach that puts the intended users (audience) of a product or piece of… read more User centered design to ISO 13407

Getting into user experience, what you need to know? What will a person need to be able to do to get… read more 12 #UX things you need to know

While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.

User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. ‘Listen or well go elsewhere’, because we can and will seek our own needs before yours.

About Karl Smith Karl Smith works globally with directors, stakeholders and customers of multi-national enterprises across all verticals and technology… read more Welcome to my blog