The Business Takes the lead in LLMs For decades, technology has been treated as something managed by IT a set of systems, platforms, and processes that support business operations. But the arrival of Large Language Models (LLMs) has changed that paradigm completely. LLMs are not just another piece of technology. They are business tools…
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Cracking the Knowledge Problem with LLMs as Knowledge Infrastructure For decades, organisations have struggled with a paradox: they are full of knowledge, yet knowledge rarely flows. Expertise sits in silos, trapped in documents, systems, and people’s heads. Knowledge management initiatives have tried to capture and codify it, but most have failed to make it…
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Agile World® was the first consultancy to adopt the Customer Agility Framework™, a Creative Commons–licensed model that reorganises companies around real customer journeys, adaptive ways of working, and measurable flow. The Framework was soft-launched on 29 September 2023 through customeragilityframework.com, supported by the business-benefits companion site customeragility.com. As described in the article “How AI Organisational…
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How AI Organisational Design Evolved: From Customer Agility to Safe, Governed LLM Integration. Organisations have spent decades trying to align structure, technology, and ways of working around the people they serve. The early work captured in organisational-design.com and customeragility.com established two foundational truths: Organisations perform best when they are designed around real customer journeys,…
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