Customer Agility to AI Organisational Design
Agile World® was the first consultancy to adopt the Customer Agility Framework™, a Creative Commons–licensed model that reorganises companies around real customer journeys, adaptive ways of working, and measurable flow. The Framework was soft-launched on 29 September 2023 through customeragilityframework.com, supported by the business-benefits companion site customeragility.com. As described in the article “How AI Organisational…
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