- Program Management for Credit card TSYS project
- Service Design for new self-service system based on new customer research conducted in six eastern USA cities. Customers include US Government, US Department of Defence, Candian Government, for system in mixed currencies with complex business rule engine with, tax and organisational rules.
- Customer Experience team mentoring on feature changes, wireframes, usability and visual design for three pathways
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Karl Smith, Experience Consultant by Karl Smith is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Based on a work at http://karlsmith.info/.