Karl A L Smith

human knowledge belongs to the world

Governed AI

AI Organisational Design Evolving from the Customer Agility Framework

Agile World® was the first consultancy to adopt the Customer Agility Framework™, a Creative Commons–licensed model that reorganises companies around real customer journeys, adaptive ways of working, and measurable flow. The Framework was soft-launched on 29 September 2023 through customeragilityframework.com,…