Karl A L Smith

human knowledge belongs to the world

how it works

Business Management Change Management Competitive Advantage Human Centred Design (HCD) User Experience (UX)

#Banking #Change #Management through #Human #Centred #Design #HCD

Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.