Karl A L Smith

human knowledge belongs to the world

User Experience (UX)

Customer Experience in the 21st Century and Beyond

InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans:  In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to…

Customer Experience in a Pandemic

The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have been flexing for two years now and so should customer services be changed to adapt with the current experience. There…

a short guide to Customer Experience

Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience. This new book will show Customer Experience in an end to end…

Organisational Design for Business Agility and Agile Transformation

Some things to understand before getting into the main article. Agile is based on some very human concepts around how to work and what to value. Some of these concepts are exactly the same as UX and are driven by…

Designing for Human Experience Paperback on Amazon

This book about what I have done for a living since 1989 in Designing for Human Experience. Here have put together an anthology of my life and my passion for designing for human experience. I describe what I do as…

Top 100 Thought Leaders and Influencers to follow in 2020

Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. Well let’s step back a bit from that, I mean it’s wonderful sounding but what does it actually mean and does it…

Designing for Human Experience Book

Designing for Human Experience Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise…

Imagine If The Way We Now Live Became Redundant

Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My desire was not to build things that humans already do but to find out how technology could evolve our human…

Founder and Thought Leader

Karl Smith is a Founder and Director of The Human-Centered Design Society which is directly involved in central government policy in The House of Commons and The House of Lords through a number of committees including Associate Parliamentary Group for Design and…

#Pervasive #UX and the next Human Revolution

Pervasive UX #pUX an evolutionary UX that enables (#ubiquitous) #Open #IoT #Ecosystems through Human Centered Design #HCD Talk Proposal: This talk is about the need for UX to dig deeper into its core capabilities to facilitate Smart Living and true Ubiquity…

Technology Key Opinion Leaders KOL Huawei MWC2017

What is a Key Opinion Leader? The concept of KOL’s has been around in the pharmaceutical industry for a while and Elihu Katz in answers the question, “Who is an opinion leader?” One or more of these factors make noteworthy…

#Divergent #digital #agenda post-smartphones #Huawei

I’m writing this from the Mobile World Congress in Barcelona as a guest of Huawei. I don’t do advertising in my writing or public speaking I provide useful and insightful information in the hope that my readers can make use…

#Digital #Transformation is #About #People

Karl Smith will be talking at Digital Transformation 2017 on 23rd Feb Our Dynamic Earth Edinburgh organised by Scot TECH http://www.scot-tech.com/ Digital is about People, not technology. Digital is a response to the desire of people to focus their lives towards…

5 User Experience (Customer Journey) lies, damn lies and absolute myths

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside, they don’t have a usability background so they cannot do user experience. User experience is a solution capability based upon…

Space Invaders, they live amongst us!

Are you sitting next to a Space Invader? Not actually an alien except in social behaviour, a Space Invader is a person who is totally selfish, focused purely on their needs and their desires. They think nothing of using both…

#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams

Data, Big Data, Artificial Intelligence Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back…

#Cognition #Clash in the #IoT #SXSW

Thank you to everyone who attended our (Karl Smith and Thom Heslop) talk at SXSW, it’s the start of a long road into a really complex and contextual problem. But being silent in the crowd as the King walks by…

The #IoT an #interactive landscape without #visual #interfaces

I should say at the beginning this is one inception of the IoT, which may or may not be confirmed by products or more importantly by human adoption. The foundation for this thinking goes back to a notion of the…

Career and Clients

Karl Smith is a highly competent, personable, creative and motivated person with a keen insight and definition ability. He is a critical thinker and able to rapidly discover the essence of problems then define, communicate, create buy-in and deliver end…

#SXSW #Submission #Cognition #Clash in The #Internet of #Things

Description The Internet of Things is the next great opportunity for commerce to engage with business enterprises. However there is no unified approach to the mental load between physical interaction, mental interaction and digital interaction. This cognitive landscape is inhabited…

#Customer #desire leads #disruptive #innovation

A great deal of effort is being spent on customer experience and user experience that misses the point, experience is about desire, not process or fulfilment. Desire drives behaviour Thomas Hobbes (1588–1679) proposed the concept of psychological hedonism, which asserts that the…

#UX #ROI, every dollar spent on UX brings in between $2 and $100 dollars in return

Every dollar spent on UX brings in between $2 and $100 dollars in return. This is gained by spending on UX not making things look pretty, it’s not graphics its making the product, service or information system meet the business…

#Recruiters requesting #UX #portfolio #breach #IPR

Recruiters requesting a UX portfolio can cause a breach of Intellectual Property Rights So I posted this as an update on LinkedIn I got some great responses from people who read their contracts and got a whole load of really…

#UX #Designer waste of money for #Clients

How do you design experience UXD? You can design a framework or architecture but the experience in UX is in someone’s mind and in their emotions, if you design people experience its a crime against humanity UX research or UX…