Category: Research

Posted in Pervasive UX Research Unicorns Usability User Experience (UX)

5 User Experience (Customer Journey) lies, damn lies and absolute myths

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside,… read more 5 User Experience (Customer Journey) lies, damn lies and absolute myths

Karl A L Smith June 9, 2016
Humanity in Digital Landscapes
Posted in Agile Change Management Committee Conference Customer experience Human Centred Design (HCD) Lean Mobile Research Speaking Transformation Projects Usability User Experience (UX) What is user experience (UX)

UCD2015 Conference Speakers Humanity in Digital Landscapes

UCD2015 Conference 23rd & 24th October, Deans Mews, 11-13 Cavendish Square, London W1G 0AN. We are delighted to confirm… [Keynote] The Joys and Sorrows… read more UCD2015 Conference Speakers Humanity in Digital Landscapes

Karl A L Smith March 23, 2015
Posted in Agile Business Management Competitive Advantage Digital Strategy Research User Experience (UX) User experience benefits

Can real #UX be done in a #global #consultancy?

As with Agile, UX has suffered fools having a go and failing. Focusing on titles, roles, activities or outputs misses… read more Can real #UX be done in a #global #consultancy?

Karl A L Smith July 7, 2013
Posted in e-Commerce Research User Experience (UX)

Converting browsers to buyers, exploring what drives consumer choice in internet e-commerce 2005 IADIS

The following is a paper I wrote in 2005. From WWW/Internet 2005 Proceedings. Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

Karl A L Smith October 19, 2005