Karl A L Smith

human knowledge belongs to the world

    • Research

    Pervasive UX Research Unicorns Usability User Experience (UX)

    5 User Experience (Customer Journey) lies, damn lies and absolute myths

    1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside, they don’t have a usability background so they cannot do user experience. User experience is a solution capability based upon…

    Posted on Karl A L Smith
    Artificial Intelligence Banking Business Management Change Management Cognition Clash Cognitive Groups Contextural Usability Customer experience Digital Strategy Disruptive innovation Human Centred Design (HCD) Information Architecture IA IoT IoT Design Research Transformation Projects User Experience (UX)

    #Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams

    Data, Big Data, Artificial Intelligence Clients don’t understand their customers, they just think they do! It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back…

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    Agile Business Management Competitive Advantage Digital Strategy Research User Experience (UX) User experience benefits

    Can real #UX be done in a #global #consultancy?

    As with Agile, UX has suffered fools having a go and failing. Focusing on titles, roles, activities or outputs misses the essential process that has not been applied by qualified, able and intelligent people who are able to deliver. No…

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    e-Commerce Research User Experience (UX)

    #Converting #browsers to #buyers, exploring what drives #consumer #choice in internet e-commerce 2005

    The following is a paper I wrote in 2005. From WWW/Internet 2005 Proceedings. Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

    Posted on Karl A L Smith