Category: Usability

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside,… read more 5 User Experience (Customer Journey) lies, damn lies and absolute myths

UCD2015 Conference 23rd & 24th October, Deans Mews, 11-13 Cavendish Square, London W1G 0AN. We are delighted to confirm… [Keynote] The Joys and Sorrows… read more UCD2015 Conference Speakers Humanity in Digital Landscapes

What is a User in Professional UX? Below is a simple guide to find out if you have users involved… read more What is a #User in #Professional #UX?

I just logged into my BA account to book a ticket, but BA does not want my business because they… read more British Airways security update stops ticket sales

User stories is another name for a Cognitive Walkthrough I have been involved in Agile for a very long time,… read more #Agile #User #stories is a #UX #method

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and… read more 5 #UX #lies, damn lies and absolute #myths

The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.

The psychology of visual location, shape and colour are critical to enable user to understand and interpret their location and expectations of use in any given area. Karl Smith’s research from 2002 defined additional aspects as ‘biographical templates’ that establish key perceptions and personal drivers which are linked to persona’s.

Websites conversely support users from every experience of life, who while focused on a product or service are not professionals in that product or service.

On the O2 site you can tell it’s all user experience and no information architecture though, everything links so there are no dead ends, unfortunately the information being sought is missing it’s an annoying merry go round.

While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.

User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. ‘Listen or well go elsewhere’, because we can and will seek our own needs before yours.