Category: Holistic user experience

reach and richness in analytics
Posted in Analytics Competitive Advantage e-Commerce Holistic user experience

Do #eCommerce #analytics prove #customer #affiliation?

Analytics for e-Commerce can be split between two contrasting and not necessarily companion aspects. analytics of success in terms of market… read more Do #eCommerce #analytics prove #customer #affiliation?

Karl A L Smith April 30, 2012
Posted in Agile Holistic user experience Human Centred Design (HCD) Usability User Experience (UX) What is user experience (UX)

#Agile #User #stories is a #UX #method

User stories is another name for a Cognitive Walkthrough I have been involved in Agile for a very long time,… read more #Agile #User #stories is a #UX #method

Karl A L Smith April 14, 2012
Posted in Customer experience Holistic user experience User Experience (UX)

#Holistic #UX #Customers don’t think or interact along #channels

Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various… read more #Holistic #UX #Customers don’t think or interact along #channels

Karl A L Smith March 23, 2012
Definition of UX by Karl Smith
Posted in Contextural Usability Holistic user experience Human Centred Design (HCD) Usability User Experience (UX) What is user experience (UX)

#Definition of #User #Experience #UX

User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. ‘Listen or well go elsewhere’, because we can and will seek our own needs before yours.

Karl A L Smith April 21, 2001