Karl A L Smith

human knowledge belongs to the world


Customer Experience in the 21st Century and Beyond

InfoBeans interview with Karl Smith about Customer Experience.

From InfoBeans:  In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to personalize the customer journey. He also shares the role of technology in the customer experience. Moreover, he also opens up about some of his fascinations about history, war, psychology, and so on.

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