NatWest Agile Transformation History
Ways of Working Agile Transformation at NatWest (The Royal Bank of Scotland) It’s about time that someone wrote up the history of this Ways of Working Transformation since the accounts in circulation bare no resemblance to the facts. I should…
Customer Experience in the 21st Century and Beyond
InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans: In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to…