Top Global Lean Agile Thought Leaders and Influencers 2025
On the 10th of January Karl A L Smith was named in the Top Global Lean/ Agile Thought Leaders and Influencers 2025 along with some of the original signatories of the Agile Manifesto for my work on the Customer Agility Framework….
Customer Experience in the 21st Century and Beyond
InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans: In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to…