Karl A L Smith

human knowledge belongs to the world

Top Global Lean Agile Thought Leaders and Influencers 2025

Karl A L SmithOn the 10th of January Karl A L Smith was named in the Top Global Lean/ Agile Thought Leaders and Influencers 2025 along with some of the original signatories of the Agile Manifesto for my work on the Customer Agility Framework.

Karl Smith is a global expert in customer engagement, specialising in Agile methodologies and enterprise technology across various industries. In 2023, he launched the Customer Agility Framework, integrating AI and UX research to transform customer requirements into actionable deliverables. Karl has been instrumental in the evolution of UX, moving from usability diagnostics to UX strategy and design thinking. Currently working on two startups—Circles, a secure anonymous social media platform, and Agile World Recruitment—he is also a pioneer in research methodologies, including Ethnographic’s. Karl holds a master’s in computer science from Napier University, Edinburgh and has a deep background in design and technology.

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