The Next Management Divide
The End of Agile as We Know It: Are Human Organisations and AI Systems Becoming the Next Management Divide? For twenty years, organisations have chased agility. They reorganised teams, introduced Scrum, adopted product operating models, invested in continuous delivery, and…
Decision Points to Decision Governance: The Shift to Probabilistic Leadership
In the traditional corporate world, we’ve been taught to crave certainty. We build linear spreadsheets, follow deterministic “if-then” logic, and pretend that the future is a straight line. But as any leader knows, the reality of the modern market is…
AI Organisational Design Evolving from the Customer Agility Framework
Agile World® was the first consultancy to adopt the Customer Agility Framework™, a Creative Commons–licensed model that reorganises companies around real customer journeys, adaptive ways of working, and measurable flow. The Framework was soft-launched on 29 September 2023 through customeragilityframework.com,…
Top Global Lean Agile Thought Leaders and Influencers 2025
On the 10th of January Karl A L Smith was named in the Top Global Lean/ Agile Thought Leaders and Influencers 2025 along with some of the original signatories of the Agile Manifesto for my work on the Customer Agility Framework….