Karl Smith

human knowledge belongs to the world

Month: December 2021

Goodbye 2021 you were Fantastic

I was taught growing up to be thankful for the good things and to move past the bad, learn lessons but not to dwell (live or inhabit) in the negative. So, in context 2021 was fantastic after all 2020 was…

Customer Experience in a Pandemic

The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have been flexing for two years now and so should customer services be changed to adapt with the current experience. There…

Agility in business Karl A L Smith talks to Engati CX

Karl A L Smith Co-Founder of Agile World talks about what Is an Agile Organization and shares some examples of Agility in Business. He also talks about the next normal and agile working and how HR can help other departments…