Karl A L Smith

human knowledge belongs to the world

Latest post

Benched Because of IR35

When your in your 50’s your supposed to be making the highest economic impact, because you have reached a knowledge and expertise level that commands a high salary or commercial fee. For me IR35 has killed that possibility in the…

Daily P&L for Finance Risk and London Markets

Some people may be astonished to know that daily profit and loss (P&L) exists let alone the capability to delivery it across multiple separate organisations and entities in an enterprise in a 15 minute increment. Some might ask why would…

PayPal Refund Scam Part 4

Well this thing just keeps on going! Part 1 to 3 are here https://karlsmith.info/never-use-paypal-guest-payments/ Part 4 Today I was contact by a debt collection company to get PayPal their £67.75 back from me. That I don’t owe them. For an…

PayPal Refund Scam Parts 1 to 3

So this should probably go on Reddit but thought I should share this for eCommerce developers. I will never use a PayPal guest payment method again, because its an awful untraceable transaction method that PayPal does not support itself. What…

Bayesian Network AI Medical Diagnostic Tricorder

In 2019 I proposed a design for a Medical Diagnostic Tricorder (Star Trek, Gene Roddenberry) device for Real-time in Theatre (at time of war) Triage and Treatment. The device could supplement medical diagnostics by Doctors or Surgeons or be used…

Insights to Outcomes Customer Agility Framework ™

Insights to Outcomes is a unique function of the Customer Agility Framework ™ and is the central axis of all data systems and interactions involved in it. It focuses all work around attaining the Customer North Star in the first…

What is the Customer Agility Framework?

The Customer Agility Framework ™ is an evolution upon the Agile Manifesto rather than the existing Agile Frameworks. It contains contains two missing links in agile organizational design firstly “What work should be done” and secondly “How can work be…

Customer Agility Framework ™ soft launch

The Customer Agility Framework ™ is being soft launched on the 29th of September 2023 through an interactive website https://customeragilityframework.com/ a companion website with the business benefits case was previously launched https://customeragility.com/. There will be a Customer Agility Framework ™…

What is Customer Agility ™

Customer Agility ™ is an evolution upon prior understandings of Customer Agility so that the entire organisation is focused on delivering the best possible experience to the end customers as part of both the requirements process and the organizational design….

A new perspective with Karl A L Smith Interview

Karl A L Smith unpacks the latest technology trends in this episode, a must-listen for business leaders looking to prioritise investment. A new perspective with Karl A L Smith Apple Podcasts, Stitcher, Spotify, Google Podcasts Transcript Speaker 1: Ready to explore…

State of Agile Culture 2023 with Agile World ®

Agile World ® is supporting the 2023 Agile Culture research project. This project is being delivered using unique technology within a survey that collects the truth about agile culture using the Neurotech® platform the people analytics technology. The survey objectives…

Karl A L Smith interview with LeadersHum

Karl A L Smith Managing Partner of Agile World Inc. interview with LeadersHum about the three strands of his work experience, changing the paradigm, changing the context (of working environments) and experimenting. He highlights key characteristics of Leadership and Leaders and…

NatWest Agile Transformation History

Ways of Working Agile Transformation at NatWest (The Royal Bank of Scotland) It’s about time that someone wrote up the history of this Ways of Working Transformation since the accounts in circulation bare no resemblance to the facts. I should…

Being Agile

To really understand Agile we needs to understand where it came from. Agile Problem Statements – what were the issues that agile was created to solve? Alternative to document driven, heavyweight development processes Throwing work over the fence Work around…

Customer Experience in the 21st Century and Beyond

InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans:  In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to…

Introduction to Agile from forthcoming Counterfeit Agile book

This is fundamental to understand what Agile is, the benefits it delivers and how to implement it. Agile is fundamentally about moving to a trust relationship with staff and evolving past the industrial revolution practice of overseers for ignorant and unskilled workers.

Story Points are an Estimation of Complexity not Time

For those that know this about Story Points, none of this post will be surprise, but given the current crop of consultants talking about delivering capabilities and features using story points I think it’s time to restate this simple fact;…

2022 sorry I was busy in 2021

Hello, sorry I was away for most of 2021, although I published a few books, supported a global festival as CTO and co-founded a Public Charity, Agile World, I have somewhat neglected my blog. Well that’s about to change I’m…

Goodbye 2021 you were Fantastic

I was taught growing up to be thankful for the good things and to move past the bad, learn lessons but not to dwell (live or inhabit) in the negative. So, in context 2021 was fantastic after all 2020 was…

Customer Experience in a Pandemic

The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have been flexing for two years now and so should customer services be changed to adapt with the current experience. There…

Agility in business Karl A L Smith talks to Engati CX

Karl A L Smith Co-Founder of Agile World talks about what Is an Agile Organization and shares some examples of Agility in Business. He also talks about the next normal and agile working and how HR can help other departments…

Agile Metrics are a Data View

Agile Metrics are a data view from several metrics at once in order to establish validated information from several aspects of activity. While this understanding should be common sense it’s not apparent from the numerous metrics being employed both during…

Agile does not Scale it Consumes

Agile does not Scale, first let’s be clear what scaling means, before I’m tarred and feathered. Some Definitions of Scaling Scaling technique is a method of placing respondents in continuation of gradual change in the pre-assigned values. All the scaling…

Agile does not Reduce Headcount

Agile Transformation and Change Agile does not Reduce Headcount no matter who tells you that, this view sets the scene for failure. Unfortunately it’s a lie, best left to marketing materials and companies desperate for work. People who make the…