Karl Smith

human knowledge belongs to the world

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Karl A L Smith interview with LeadersHum

Karl A L Smith Managing Partner of Agile World Inc. interview with LeadersHum about the three strands of his work experience, changing the paradigm, changing the context (of working environments) and experimenting. He highlights key characteristics of Leadership and Leaders and…

NatWest Agile Transformation History

Ways of Working Agile Transformation at NatWest (The Royal Bank of Scotland) It’s about time that someone wrote up the history of this Ways of Working Transformation since the accounts in circulation bare no resemblance to the facts. So let’s…

Being Agile

To really understand Agile we needs to understand where it came from. Agile Problem Statements – what were the issues that agile was created to solve? Alternative to document driven, heavyweight development processes Throwing work over the fence Work around…

Customer Experience in the 21st Century and Beyond

InfoBeans interview with Karl Smith about Customer Experience. From InfoBeans:  In the podcast titled ‘Customer Experience in the 21st Century and Beyond, our guest Karl Smith speaks about why customer experience is so important and why it is important to…

Introduction to Agile from forthcoming Essential Agile book

This is fundamental to understand what Agile is, the benefits it delivers and how to implement it. Agile is fundamentally about moving to a trust relationship with staff and evolving past the industrial revolution practice of overseers for ignorant and unskilled workers.

Story Points are an Estimation of Complexity not Time

For those that know this about Story Points, none of this post will be surprise, but given the current crop of consultants talking about delivering capabilities and features using story points I think it’s time to restate this simple fact;…

2022 sorry I was busy in 2021

Hello, sorry I was away for most of 2021, although I published a few books, supported a global festival as CTO and co-founded a Public Charity, Agile World, I have somewhat neglected my blog. Well that’s about to change I’m…

Goodbye 2021 you were Fantastic

I was taught growing up to be thankful for the good things and to move past the bad, learn lessons but not to dwell (live or inhabit) in the negative. So, in context 2021 was fantastic after all 2020 was…

Customer Experience in a Pandemic

The first thing to really understand is that this pandemic is not new, while the conditions are flexing they have been flexing for two years now and so should customer services be changed to adapt with the current experience. There…

Agility in business Karl A L Smith talks to Engati CX

Karl A L Smith Co-Founder of Agile World talks about what Is an Agile Organization and shares some examples of Agility in Business. He also talks about the next normal and agile working and how HR can help other departments…

Agile Metrics are a Data View

Agile Metrics are a data view from several metrics at once in order to establish validated information from several aspects of activity. While this understanding should be common sense it’s not apparent from the numerous metrics being employed both during…

Agile does not Scale it Consumes

Agile does not Scale, first let’s be clear what scaling means, before I’m tarred and feathered. Some Definitions of Scaling Scaling technique is a method of placing respondents in continuation of gradual change in the pre-assigned values. All the scaling…

Agile does not Reduce Headcount

Agile Transformation and Change Agile does not Reduce Headcount no matter who tells you that, this view sets the scene for failure. Unfortunately it’s a lie, best left to marketing materials and companies desperate for work. People who make the…

An Agile World is Possible in Enterprises

An Agile World is Possible in Reality based and Dream based Enterprises as its not a framework but a cadence. An Agile World is based upon a cadence that ties all activities together to create an operating rhythm whereas individual…

a short guide to Dyslexia SuperPowers

Dyslexia SuperPowers new book due December 2021. Although I’m exhausted from all the different things I have been working on at the moment, and the two books published this year already, I’m working on one more a short guide to…

Agile an Unexpected Journey Published

Agile an Unexpected Journey Published This idea for this book Agile an Unexpected Journey was simple in 2020 I thought about how could I celebrate the 20th Anniversary of the signing of the Agile Manifesto in February 2021? Easy I…

Agile World

Agile World with our hosts Sabrina C E Bruce and Karl Smith talk with Dhanusha Gokhool and Harold Campbell about their Agile journeys and about their new meetup in Mauritius, Agile Mauritius https://www.meetup.com/agile-mauritius/  The Agile20Reflect Festival is in the past but…

a short guide to Human Stagnation

Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Human Stagnation 1920 to 2020 100 Years of Stasis. This new book will look…

a short guide to Customer Experience

Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience. This new book will show Customer Experience in an end to end…

Scaled Organizational Agility is the Future of Work in Agile20Reflect Festival

New Ways of Working Programmes are now quite common in major organisations, this talk and conversation is intended to offer a holistic approach to WoW. It is imperative to be holistic in establishing new ways of working as boundaries to…

A Scottish Revolution to Re Energise Agile

Regardless of the state of the world or futility that people may feel at this time something tremendous has been started in Scotland that is touching and building up people all across the world. The reflection at this point on…

Agile Transformation

The book about Agile Transformation is not theories but real consultancy refined by the experience of working in enterprises with both business and technology leaders and workers. It is aimed at decision makers and to everyone out there who has…

Storming Norming Performing Agile20Reflect Festival a view from the wings

Like many great performances there are many like me who prefer to support from the wings. I have for many years avoided the celebrities and various cults of Agile, not because I don’t respect them, but because I do Agile…

New Ways of Working the Human Component

The Agile20Reflect Festival will have created a great focus on the past, present and future of Agile in Feb 2021. Taking that impetus to the next level we want to think wider about how we can establish the principles of…