Karl A L Smith

human knowledge belongs to the world

User Experience (UX)

#UX #Designer waste of money for #Clients

How do you design experience UXD? You can design a framework or architecture but the experience in UX is in someone’s mind and in their emotions, if you design people experience its a crime against humanity UX research or UX…

Can real #UX be done in a #global #consultancy?

As with Agile, UX has suffered fools having a go and failing. Focusing on titles, roles, activities or outputs misses the essential process that has not been applied by qualified, able and intelligent people who are able to deliver. No…

#UX and #Development cannot exist in the same #Agile workstream

“UX and Development cannot exist in the same Agile workstream” might sound like an outlandish claim but if you fully understand, it’s obvious. Forcing things to work as with the picture above is not a good idea. Can UX be…

#UI and #UX are not #interchangeable

It’s just the most embarrassing thing to hear intelligent people say UI/UX. It makes professional people cringe because your left wondering should you care that they are exposing ignorance or just let them get on with sounding like an idiot….

Interview with a #User #Experience #Guru part 2

User Experience (UX) why is it important? User experience is so important because it enables client companies to get to the heart of their relationship with their customers without the marketing glamor that hides how they really feel and what…

Being asked the #UX #Point of view #POV exposes #ignorance

The UX point of view is; we have no point of view that’s the point of UX (in fact it’s been created that way) any person who can offer a UX point of view (without actual user and business perspective)…

What is a #User in #Professional #UX?

What is a User in Professional UX? Below is a simple guide to find out if you have users involved in your project. A person who is part (employed or service team) of a contracted consultancy – IS NOT A USER A person…

An interview with a #User #Experience #Guru

User Experience (UX) looks pretty simple can anyone do it? No it’s a skill and knowledge based activity, I look for communicators with formal science qualifications (BSc, MSc or PhD), standards knowledge, creativity and genius level intelligence. Wow you need…

#Strategic and #lean #thinking in private investment and asset portfolio participants part 2

There are several types of on boarding that relate to both business and investors structure and size, their specific purpose for investing and their local regulatory constraints. The Main Participants I will be focusing on four main participants in this…

HTTP Error Code 418 I’m a teapot

1998 humor very much appeals even now. This code was defined in 1998 as one the IETF April Fools’ jokes, in rfc2324, Hyper Text Coffee Pot Control Protocol.

Five most #common #failures of business #change and #transformation projects

Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies. Giving users less functionality than they currently have and telling them it’s a…

#Strategic and #lean #thinking in private investment and asset portfolio management, part 1

This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this…

British Airways security update stops ticket sales

I just logged into my BA account to book a ticket, but BA does not want my business because they have implemented new security without thinking about the impact on users. After making my selection I’m shown the page below…

#Agile #User #stories is a #UX #method

User stories is another name for a Cognitive Walkthrough I have been involved in Agile for a very long time, mainly because it uses methods from the human computer interaction scientific process (CHI/HCI). Organizational Agility and Business Agility Group (27,000…

5 #UX #lies, damn lies and absolute #myths

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and deliverables aside, they don’t have a usability background so they cannot do real user experience. User experience is a personal…

#Holistic #UX #Customers don’t think or interact along #channels

Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various channels in order to simplify the management, responsibility and accountability for overall effectiveness and value. However customers (users) are unaware…

Mobile is now Slowbile, mobile experience is destroying user experience (UX)

I like many other people love to use my mobile phone to view the web, contact friends through mobile applications and keep up to date. But recent changes by companies are driving me nuts; it’s so bad that I’m considering…

#UX Roles vs #IA Roles

This is just a quick post showing the basic level differences between User Experience (UX) Roles and Information Architect (IA) Roles. I’m working on a full model post as well, but that is still being written. User Experience (UX) Roles….

#UI is not #UX

There seems to be a huge level of confusion around user experience (UX), but one of the key things is that the user interface is not the user experience architecture. User Interface – what the user sees Interface Logic –…

#Information #Architecture (IA) is not another name for #User #Experience (UX)

IA is not another name for UX User experience (UX) and Information Architecture (IA) are very different and have separate skill sets, processes and outputs. I often talk to people who add IA on the their CV as if it’s…

Getting #UX done the UX #engagement #process

UX is a highly complex set of research tools and outputs, the use of which is dependant upon time, cost and the clients willingness to accept them. Question 1, why are you there? If the client were to think in…

Digital Strategy User Experience (UX)

Microsoft is the new Apple

Win8 is a game changer, but why the new strategy? Any knowledgeable IT and digital stratagist who understands the technology will tell you that Win8 is a game changer, but what is more significant is the way Microsoft is acting,…

UX Triangle becomes Bermuda Triangle

The UX Triangle The UX triangle is supposed to focus a project on the relationships involved in a project and how everything is centred upon the users. The UX Triangle shows the key relationships and participants in a user experience…

How to #Hire a #Director of #User #Experience

Like my last post How to Hire a Head of User Experience this post is not intended to supersede the experience of a really good HR or employment agency person but to bring clarity around the differences in the roles….