Category: User Experience (UX)

Humanity in Digital Landscapes
Posted in Agile Change Management Committee Conference Customer experience Human Centred Design (HCD) Lean Mobile Research Speaking Transformation Projects Usability User Experience (UX) What is user experience (UX)

UCD2015 Conference Speakers Humanity in Digital Landscapes

UCD2015 Conference 23rd & 24th October, Deans Mews, 11-13 Cavendish Square, London W1G 0AN. We are delighted to confirm… [Keynote] The Joys and Sorrows… read more UCD2015 Conference Speakers Humanity in Digital Landscapes

Posted in Banking Change Management Digital Strategy Disruptive innovation User Experience (UX)

#Customer #desire leads #disruptive #innovation

A great deal of effort is being spent on customer experience and user experience that misses the point, experience is… read more #Customer #desire leads #disruptive #innovation

UX return on investment 200% to 10000%
Posted in User Experience (UX) What is user experience (UX)

UX ROI

Every dollar spent on UX brings in between $2 and $100 dollars in return. This is gained by spending on… read more UX ROI

Posted in User Experience (UX) What is user experience (UX)

Recruiters requesting UX portfolio breach IPR

Recruiters requesting a UX portfolio can cause a breach of Intellectual Property Rights So I posted this as an update… read more Recruiters requesting UX portfolio breach IPR

Design thinking in User Experience
Posted in User Experience (UX) User Experience Roles What is user experience (UX)

#UX #Designer waste of money for #Clients

How do you design experience UXD? You can design a framework or architecture but the experience in UX is in… read more #UX #Designer waste of money for #Clients

Posted in Agile Business Management Competitive Advantage Digital Strategy Research User Experience (UX) User experience benefits

Can real #UX be done in a #global #consultancy?

As with Agile, UX has suffered fools having a go and failing. Focusing on titles, roles, activities or outputs misses… read more Can real #UX be done in a #global #consultancy?

Posted in Agile Transformation Projects User Experience (UX)

#UX and #Development cannot exist in the same #Agile workstream

“UX and Development cannot exist in the same Agile workstream” might sound like an outlandish claim but if you fully… read more #UX and #Development cannot exist in the same #Agile workstream

Posted in User Experience (UX) What is user experience (UX)

#UI and #UX are not #interchangeable

It’s just the most embarrassing thing to hear intelligent people say UI/UX. It makes professional people cringe because your left… read more #UI and #UX are not #interchangeable

An interview with a UX Guru
Posted in Customer experience User Experience (UX) What is user experience (UX)

Interview with a #User #Experience #Guru part 2

User Experience (UX) why is it important? User experience is so important because it enables client companies to get to… read more Interview with a #User #Experience #Guru part 2

Design thinking in User Experience
Posted in Human Centred Design (HCD) User Experience (UX) User Experience Roles What is user experience (UX)

Being asked the #UX #Point of view #POV exposes #ignorance

The UX point of view is; we have no point of view that’s the point of UX (in fact it’s… read more Being asked the #UX #Point of view #POV exposes #ignorance

UX afinity diagram
Posted in Usability User Experience (UX) What is user experience (UX)

What is a #User in #Professional #UX?

What is a User in Professional UX? Below is a simple guide to find out if you have users involved… read more What is a #User in #Professional #UX?

An interview with a UX Guru
Posted in Customer experience Human Centred Design (HCD) User Experience (UX) What is user experience (UX)

An interview with a #User #Experience #Guru

User Experience (UX) looks pretty simple can anyone do it? No it’s a skill and knowledge based activity, I look… read more An interview with a #User #Experience #Guru

Investor High Level Processes
Posted in Asset portfolio management Banking Change Management Competitive Advantage Customer experience Financial Modelling Investment Banking Investment Management Lean On boarding Policy Private Equity Private investment Transformation Projects

#Strategic and #lean #thinking in private investment and asset portfolio participants part 2

There are several types of on boarding that relate to both business and investors structure and size, their specific purpose… read more #Strategic and #lean #thinking in private investment and asset portfolio participants part 2

HTTP Error Code 418 I'm a teapot
Posted in Customer experience

HTTP Error Code 418 I’m a teapot

1998 humor very much appeals even now. This code was defined in 1998 as one the IETF April Fools’ jokes,… read more HTTP Error Code 418 I’m a teapot

Posted in Banking Business Management Change Management Financial Services Hedget Funds Investment Banking Investment Management Lean Private Equity Private investment Program Management Transformation Projects Venture Capital

Five most #common #failures of business #change and #transformation projects

Ever since transformation and change were linked to technology some of the worst parts of both have been combined on… read more Five most #common #failures of business #change and #transformation projects

Posted in Asset portfolio management Financial Modelling Investment Management Lean Policy Private investment User Experience (UX)

#Strategic and #lean #thinking in private investment and asset portfolio management, part 1

This article is intended to review the current process problems that many investment and wealth management companies are attempting to… read more #Strategic and #lean #thinking in private investment and asset portfolio management, part 1

British Airways website security upgrade stops ticket sales
Posted in British Airways Customer experience Usability User Experience (UX)

British Airways security update stops ticket sales

I just logged into my BA account to book a ticket, but BA does not want my business because they… read more British Airways security update stops ticket sales

Posted in Agile Holistic user experience Human Centred Design (HCD) Usability User Experience (UX) What is user experience (UX)

#Agile #User #stories is a #UX #method

User stories is another name for a Cognitive Walkthrough I have been involved in Agile for a very long time,… read more #Agile #User #stories is a #UX #method

Design thinking in User Experience
Posted in Agile Usability User Experience (UX) User experience benefits What is user experience (UX)

5 #UX #lies, damn lies and absolute #myths

1. Anyone can do user experience, nope! I meet a lot of people claiming to do user experience, process and… read more 5 #UX #lies, damn lies and absolute #myths

Posted in Customer experience Holistic user experience User Experience (UX)

#Holistic #UX #Customers don’t think or interact along #channels

Business management does not reflect customer (users) activity The management of a businesses online presence is broken up into various… read more #Holistic #UX #Customers don’t think or interact along #channels

Posted in Mobile User Experience (UX)

Mobile is now Slowbile, mobile experience is destroying user experience (UX)

I like many other people love to use my mobile phone to view the web, contact friends through mobile applications… read more Mobile is now Slowbile, mobile experience is destroying user experience (UX)

Design thinking in User Experience
Posted in User Experience (UX)

#UX Roles vs #IA Roles

This is just a quick post showing the basic level differences between User Experience (UX) Roles and Information Architect (IA)… read more #UX Roles vs #IA Roles

Identity Security
Posted in User Experience (UX) What is user experience (UX)

#UI is not #UX

There seems to be a huge level of confusion around user experience (UX), but one of the key things is… read more #UI is not #UX

Information Systems
Posted in Business Management Information Architecture IA User Experience (UX)

#Information #Architecture (IA) is not another name for #User #Experience (UX)

IA is not another name for UX User experience (UX) and Information Architecture (IA) are very different and have separate… read more #Information #Architecture (IA) is not another name for #User #Experience (UX)