This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this has not been by choice but merely a by product of business processes that have not fundamentally changed in fifty years and in environments where technology is not considered as an enabler.

The creation and management of investments have evolved into a complex time consuming and inefficient practice due to many complexities not only within financial advisory companies and people but also management services, financial product offerings and regulatory structures and the various platforms they use. However by mapping the basic interactions between these groups and investors it is possible to not only determine quick wins but also radical time and cost saving leading to increased transactions with existing clients deeper market penetration and capture with new clients.

There are five basic interactions I will be mapping as part of this paper;

• On boarding (including Fact Find, AML etc.)
• Financial Review
• Advised Financial Modelling / Portfolio Construction
• Self Service Financial Modelling / Portfolio Construction (including Self Service Trading)
• Regulatory Reporting

There is a lot to pull together to do this, it is very insightful if you have not been involved in financial services or you are involved but have not kicked off your financial services transformation project yet.

Author Links

• linkedin: profile
• references: business
• twitter: userexperienceu
• speaking: UCD2012