Karl A L Smith

human knowledge belongs to the world

Customer Engagement

Insights to Outcomes Customer Agility Framework ™

Insights to Outcomes is a unique function of the Customer Agility Framework ™ and is the central axis of all data systems and interactions involved in it. It focuses all work around attaining the Customer North Star in the first…

#IoT #Products for the IoT #Economy, its all about #Productization

It should be clear by now to observers of how businesses who are being successful are changing. For them IoT is not just another name for Technology or a Delivery Channel but it is a Pervasive Customer Engagement Productization. As…