Designing for Human Autonomy
Most digital systems are designed around the needs of the organisation. They collect information, observe behaviour, measure engagement, create profiles and use what they learn to influence what happens next. Volume II asks what changes when the individual, rather than…
Building Trust Without Visibility
Most digital services are built on an assumption that the provider needs to see the customer, their activity, or information about the interaction in order to provide the service. Volume I asks what becomes possible when that assumption is removed….
All me and the Emergence of the ICCA Framework
The engineering work undertaken for All me has produced a set of architectural solutions that extend far beyond the requirements of a single application. During the development process, it became clear that the mechanisms required to deliver user independent identity,…