Karl A L Smith

human knowledge belongs to the world

    • User Experience Research

    Publishing Karl A L Smith 2006 MSc Dissertation
    Academic Founder

    Twenty Years Later: Publishing My 2006 MSc Dissertation

    In 2006, I submitted an MSc dissertation based on a research programme that I had independently funded through my own company. In 2026, twenty years later, I have decided to publish that dissertation in its original form. It has not…

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    Customer Agility Framework ™ Customer Satisfaction
    AI Organisational Design Future of Work Ways of Working

    What is AI Organisational Design

    AI Organisational Design is an evolution upon prior understandings of Customer Agility so that the entire organisation is focused on delivering the best possible experience to the end customers as part of both the requirements process and the organizational design….

    Posted on Karl A L Smith

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