Designing for Human Autonomy
Most digital systems are designed around the needs of the organisation. They collect information, observe behaviour, measure engagement, create profiles and use what they learn to influence what happens next. Volume II asks what changes when the individual, rather than…
Building Trust Without Visibility
Most digital services are built on an assumption that the provider needs to see the customer, their activity, or information about the interaction in order to provide the service. Volume I asks what becomes possible when that assumption is removed….
The Vision Building a Third-Party Ecosystem on ICCA
Most digital platforms think about ecosystems in terms of access. They provide APIs, developer accounts, application marketplaces and integration frameworks. Third parties are invited inside the platform and are progressively granted access to users, identities, data and behavioural information. All…