Eye tracking from Military to Healthcare

Like most technology innovations eye tracking started life as military technology with the best known supplier being Applied Science Laboratories or simply ASL. It was founded in 1962 by Massachusetts Institute of Technology scientists who developed their first video-based eye tracker in 1974.

After it initial focus on Military critical path activities it was then moved into civilian applications first with complex dashboards like those in use in Nuclear Power Stations and then into other usages.

I used an ASL unit in the 1990’s and early 2000’s in the then AIU (activity, interaction and usability) Company for Contextual Usability, Brand Recognition Testing and Sports Optimisation as an extension to Ethnographics a process I had created in 2001 as a method for researchers to shortcut Ethnography studies.

Intelligent business requires a full understanding the effectiveness of new products and services. By testing in context, clients can get realistic data on the performance of systems. Such data can be valuable to making decisions on changes, or having confidence that the benefits you expect will be realised in practice. By testing real users in context potential problems can be eliminated and new, previously unconsidered opportunities developed.

AIU Press Release 7th August, 2006

Brand Recognition Eye Tracking

Product placement has been around for a long time, with certain aspects banned post the Vicary scandal in 1957;

James Vicary astonished the assembled reporters by announcing that he’d repeatedly flashed the slogans “Drink Coca-Cola” and “Eat popcorn” throughout a movie, too fast for conscious perception. As a result, he claimed, sales of popcorn had risen 18.1% – and Coke by 57.7%. This, he declared, was “subliminal advertising”.

https://www.bbc.co.uk/news/magazine-30878843

as it is rightly or wrongly associated with Brainwashing (Subliminal Messages) (below) and spoofed product placements in The Truman Show (after)

Product placement concepts have also been driven from studies of data analytics including the classic Walmart Beer and Nappies model for store product locations. Walmart discovered through data mining that the sales of diapers and beer were correlated on Friday nights. It determined that the correlation was based on working men who had been asked to pick up diapers on their way home from work. On Fridays the men figured they deserved a six-pack of beer for their trouble; hence the connection between beer and diapers. By moving these two items closer together, Walmart reportedly saw the sales of both items increase geometrically. But through A/B testing they also found moving beer deeper into the store near other items men may random purchase other items like chips, fishing equipment, bbq equipment etc. This type of data based product placement is useful on the high level item recognition but does not help with brand based recognition.

So while the notion of product placement is not new the measurement of it was, more an accurate understanding of ToT (time on target) indicated the level of cognition associated with that recognition and any secondary validations that human may seek for confirmation of product, relevance, price or nearby alternative options.

Product recognition wearing an ASL Mobile Eye system in shops and reading magazines

Sports Optimisation Eye Tracking

Optimizing sports and sports people through eye tracking was a natural progression as it enabled a review of targeting activities. In the case of boxing, boxers visually and mentally plan their striking sequences and often prepare their defensive actions as a lead into a set of predetermined punches based a prior assessment of their opponents strengths and weaknesses. Below Alex Arthur is wearing a Mobile Eye system in a piece of research with AIU (activity, interaction and usability) now part of Paradigm Interactions.

Alex Arthur is wearing an ASL Mobile Eye system and wearing WBO belt

Healthcare Eye Tracking

Visual impairment in children can be treated and prevented through early detection. DIVE Co-Founder Marta Ortin Obon stresses on the difference the support from and collaboration with tech companies can bring.

DIVE is working with Huawei to globalise its potential impact and offer 19 million undiagnosed visually impaired children around the world an opportunity to be treated early and avoid blindness and low vision completely.

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#Digital #Transformation is #About #People

Karl Smith will be talking at Digital Transformation 2017 on 23rd Feb Our Dynamic Earth Edinburgh organised by Scot TECH http://www.scot-tech.com/

Digital is about People, not technology. Digital is a response to the desire of people to focus their lives towards quick and easy tasks, simplify processes and utilise their time in micro experiences. The challenge for Digital Transformation is to not get trapped in limiting technology solutions but to really meet the desire of people to have less stress, highly engaging and focused experiences with shorter duration’s while maintaining quality and accountability.

  • Prioritise creating highly engaging, positive experiences

  • Focus on the simplification of process

  • Avoid getting trapped in limiting technology solutions

  • Ensure transformation strategy is evidence-led

  • Understand the relationship between culture, people & process

For more details register here http://www.digifutures.co.uk/register

Karl Smith has learned from clients in USA, Russia, China, Japan, Switzerland, UK, Germany, France, Australia, Brazil, Sweden etc how to transform them, not just, what to change.

BIO

Karl Smith Experience ConsultantKarl Smith is a highly creative and motivated person with keen insight ability. He is a critical thinker and is able to rapidly discover the essence of problems then define, communicate, create buy-in and deliver solutions. He positively motivates those around him and is able to engender a great team dynamic by leading from the front. He has business experience spanning 28 years at comparable levels in fields including defence, industry, construction, fashion, finance, banking, FMCG, property, publishing, healthcare, travel, policing, crown office, local and central government.

Recent organisational design roles include launching Enterprise User Experience in Accenture and setting up Wipro Digital.

He has a wide experience in management consultancy and digital technology including business management, strategy, innovation, marketing, advertising, governance, change management, project management, definition, design and delivery. He has been honoured by the British Computer Society for his eminence in IT leadership over the last 15 years with a Fellowship.

He mainly focuses on customer experience engagement and management in both B2B and B2C sectors but is also an inventor involved in creating new human-computer ecosystems. He works with directors and stakeholders whose main focus is increasing efficiency, transaction frequency and accuracy through the provision of knowledge driven, context focused, human-centered and responsive, future proofed (IoT, Blockchain, Artificial Intelligence), progressive interactive organisational change, innovative business processes and technology systems.

“the difference between an engaged customer and an enraged customer is their experience, which customers would you prefer to have?”

“as a customer experience expert, I have no opinion, I wait and get the opinion of the customer as they are the subject matter experts and combine it with business strategy and acumen”

He is involved in defining new business concepts, strategies, requirements, governance (ISO/IEC 38500) and solutions that support businesses and organisation’s involved in transforming themselves to be adaptive and future proof themselves for market disruption.

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Shakespeare for breakfast venue C Edinburgh Fringe

30 minutes later I’m still laughing at just the thought of what I experienced.

At £8.50 well worth the money, with free hot drink and croissant as a bonus on top of the fabulous interactive experience.

Congratulations to the cast, writers and crew.

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