Tag: Leadership

Walk through almost any large organisation and you will hear familiar ambitions. We want people to: Collaborate. Challenge assumptions. Take… read more What Happens to Culture When Everyone Knows They Are Being Watched?

Every organisation wants attention. Without attention, customers cannot discover a product. They cannot understand an offer. They cannot use a… read more Does Your Digital Service Respect Your Customer’s Attention?

Every organisation wants customers to engage. That seems entirely reasonable. We want people to: Use the service. Find what they… read more When Does Customer Engagement Become Customer Engineering?

You open an application. You search for something. You read something. You buy something. You talk to someone. Then you… read more Who Has the Power in a Digital Relationship?

For years, organisations and governments have treated data as a strategic asset. More information creates greater insight. Greater insight improves… read more What Happens When Data Stops Being Strategic Power?

For much of the digital economy, the customer relationship has expanded far beyond the original transaction. Someone buys something. But… read more What If My Customer’s Behaviour Wasn’t Part of My Business Model

Organisations need accountability. Someone needs to make decisions. Someone needs the authority to act. Someone needs to own the outcome… read more Does Accountability Require Everyone to See Everything?

Most organisations respond to complexity in familiar ways. More reporting. More approvals. More controls. More governance. More management visibility. When… read more Does Organisational Control Really Require More Oversight?

Open almost any digital service and something is competing for your attention. Click this. Watch this. Buy this. Read this… read more Why Does Everything Online Seem to Want Something From Me?

Risk management has traditionally depended on information. Collect more. Monitor more. Retain more. Analyse more. Identify patterns. Spot anomalies. Create… read more Do We Really Need to See Everything to Manage Risk?

Most organisations don’t set out to create surveillance systems. They set out to understand customers. What do people want? What… read more What If Watching Me Had No Commercial Value?

Think about an ordinary day online. You open an app and something has already been selected for you. You visit… read more Why Is Technology Constantly Trying to Influence My Choices?

For decades, digital business has been moving in one direction. Know more about the customer. Collect more data. Build richer… read more What If Knowing Less About Me Was Better for Business?

Think about how permissions work in everyday digital life. You download an app. You create an account. You accept the… read more Why Does Saying Yes to One Thing Mean Saying Yes to Everything?

Every organisation makes promises. We will protect your data. We will respect your privacy. We will only use your information… read more Why Should I Have to Trust Your Promises?

We leave information behind almost everywhere we go online. Not necessarily because we deliberately provide it, but because our interactions… read more Why Should My Activity Reveal More About Me Than the Interaction Requires?

Think about how many organisations you interact with every day. Your bank. Your mobile provider. Your supermarket. Your streaming service…. read more Why Does Providing Me a Service Mean You Need to See Me?

Think about the last time you tried a new digital service. Before you had experienced its value, you were probably… read more Why Do I Have to Give You My Data Before You Give Me a Service?

Modern organisations are built around visibility. We monitor. We analyse. We track. We measure. We justify these activities as necessary… read more Why Do We Assume Organisations Need To See Everything?

  The Agile World ® team talks to the State of Agile Culture report team. We get some insights from… read more The 3rd State of Agile Culture Report with Agile World ®

Agile World ® is supporting the 2023 Agile Culture research project. This project is being delivered using unique technology within… read more State of Agile Culture 2023 with Agile World ®

Sabrina C E Noto and Karl A L Smith are delighted to welcome Ben Hutchinson from JCurv and Bill Joiner… read more Leadership Agility with Bill Joiner and Ben Hutchinson

Sabrina C E Noto and Karl A L Smith are delighted to welcome Gill Bennet on to Agile World to… read more Leading from the Middle with Gill Bennet

As leaders we often review our actions against our intent, sometimes we are assured we did the right thing, other times we accept we did not and more often than most people want to admit we bluff our way through and hope no one noticed (they always do).