What If My Customer’s Behaviour Wasn’t Part of My Business Model
For much of the digital economy, the customer relationship has expanded far beyond the original transaction. Someone buys something. But the interaction also creates information. What they looked at. What they ignored. What they bought before. How often they return….
Top 100 Thought Leaders and Influencers to follow in 2020
Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. Well let’s step back a bit from that, I mean it’s wonderful sounding but what does it actually mean and does it…
Global Thought Leader in Predictive Analytics Karl Smith
Predictive Analytics startup in 2019 Decision Point AI and SaaS company Advance Analytics AI may be in the past but its a knowledge base that few people have. I don’t just write about technology, digital disruption and customer engaged business…