a short guide to Customer Experience
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience. This new book will show Customer Experience in an end to end…
Save 35% ££ on banking change, requirements gathering should take no more than six months
Requirements gathering in Banking change programs are over detailed, over long and for the most part undeliverable. There is and has been a huge requirement for change in British banking for several years as senior bankers have sought to lever…
How to Hire a Head of User Experience
Head of anything is evocative of responsibility, power and knowledge, but what does Head of User Experience (UX) really mean and how do you know if your getting one? User experience in its value and effectiveness is geographical and sector…