Tag: bad experience

I just logged into my BA account to book a ticket, but BA does not want my business because they… read more British Airways security update stops ticket sales

Interflora keep sending me SPAM even though I never signed up to receive anything and keep asking them to stop. Digital communications are a two way process a failure to listen points to incompetence in management and delivery.

On the O2 site you can tell it’s all user experience and no information architecture though, everything links so there are no dead ends, unfortunately the information being sought is missing it’s an annoying merry go round.

Getting into user experience, what you need to know? What will a person need to be able to do to get… read more 12 #UX things you need to know